Customer Service Representative

One Way Safety

La Grange, IL

Full-time
Autofill and Review

30+ days ago

Job Description

Benefits:

Holiday Pay
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Key Responsibilities:
CRS will be responsible for maintaining a strong knowledge of our products and services, promoting customer relations by consistently providing exceptional customer service. Initiate sales and be capable of effectively cross-selling products and services to customers.

Duties & Responsibilities:

Support Sales Reps in Safety Product Industry
Answers Customer Phone Calls
Processes Sales Orders
PO Requests
RMA’s
UPS World-ship
Follows Up on Customer Orders
Ensuring Product Is Ordered, Shipped and Delivered
Resolves Customer Problems
Internet Sales Processing
Research with Vendors to Find Non-Stock Products
Contact Customer to Process Sales Orders
Administrative/Accounting -- As Required and Needed

Educational Requirements:

High School Graduate/GED AA (2yr) BS/BA Preferred

Experience Requirements:

3-5 years of Working in an office Environment

Special Skills:

Address customer challenges with professionalism, answering customer questions and investigating & correcting errors.
Ability to present a professional image and communicate with the public, co-workers, management, customers and others in a courteous, positive and professional manner.
Preferred candidates will have enthusiasm, show strength in understanding the needs of the customer and be able to solve complex problems.
The ability to take initiative and utilize sound judgment in decision making. Must be able to work in a team environment with the ability to interact in a positive manner with co-workers and management.
Must have the ability to demonstrate a sales initiative.
Assist Branch Managers in researching any unusual inventory transactions within their
accounts

Work Environment & Physical Demands:

The working environment consists of an office workspace which is conditioned but may encounter various degrees of heat, light and dust.
Must be able to sit and work within an office environment for majority of the workday. May infrequently lift, up to 10 pounds. Will need to reach and bend to access files with reasonable accommodation.
Must have the manual dexterity to use a computer keyboard and phone.

Work Hours:

7am to 4pm Monday through Friday

Other Skills/Requirements:

Strong attention to detail, goal oriented
Computer Skills: MS Office - MS Navision (NAV) preferred
Commitment to excellent customer service
Excellent written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities
Positive, Can-Do Attitude
Basic office etiquette

Numbers & Facts

Location	La Grange, IL
Job Type	Full-time

Skills

Accountingunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Cross-Sellingunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Establish Prioritiesunmatched
Health Insuranceunmatched
High School Diplomaunmatched
Inventory Transactionsunmatched
Keyboardsunmatched
Manual Dexterityunmatched
Microsoft Dynamics NAVunmatched
Microsoft Officeunmatched
Needs Assessmentunmatched
People Managementunmatched
Physical Demandsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Product Safetyunmatched
Resolve Customer Issuesunmatched
Salesunmatched
Sales Supportunmatched
Team Playerunmatched
Telephone Skillsunmatched
Vendor/Supplier Evaluationunmatched
Vendor/Supplier Selectionunmatched
Vision Planunmatched
Writing Skillsunmatched
eCommerce Salesunmatched

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