Customer Service Representative

Ace Handyman Services is Hiring an CSR

CSR

Ace Handyman Services - Lakeland, FL

Pay: $16- $18 per hour (based on experience)

Job Type: Full-time

Location: Lakeland, FL

Join the Ace Handyman Services Team

Do you enjoy helping people, staying organized, and working in a fast-paced environment? Ace Handyman Services is looking for a motivated Customer Service Representative to join our team.

This is an excellent opportunity for someone who enjoys customer service, scheduling, and keeping operations running smoothly. No construction experience is required-well teach you everything you need to know about our services.

Why Join Ace Handyman Services?

• 401(k) with company matching

• Paid Vacation

• Performance bonuses

• Flexible scheduling

• Regular performance and pay reviews

• Career advancement opportunities

• Supportive, locally owned business backed by the trusted Ace Hardware brand

• Positive, team-oriented work environment

What Youll Do

• Answer incoming customer calls and educate homeowners about our services

• Provide estimates over the phone and schedule appointments

• Manage technician schedules to maximize efficiency and customer satisfaction

• Coordinate with field technicians to resolve scheduling, billing, and customer service issues

• Perform customer follow-up after completed projects

• Handle warranty calls, data entry, and other administrative tasks

• Assist with day-to-day office operations to ensure an exceptional customer experience

What Were Looking For

• 3+ years of experience in sales, customer service, call center, or high-volume phone support

• Strong organizational and multitasking skills

• Excellent verbal and written communication

• Experience with scheduling or dispatching service technicians is preferred

• Professional, friendly, and customer-focused attitude

Apply Today

If youre ready to join a team that values professionalism, customer service, and career growth, wed love to hear from you.

Apply today to become the next Customer Service Representative at Ace Handyman Services in Lakeland!