Customer Service Representative (Level III)

Job Title: Customer Service Representative (Level III)

Location: Chandler, AZ (AZ1-805-02-49)

Duration: Contract - 12 months

Pay Rate: $21/hr (W2)

Job ID: 407925

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Customer Service Representative (Level III) to join our team within Health Benefits Solutions. The ideal candidate will have strong experience in frontline customer support, account authentication, and benefits administration tools and a proven ability to resolve client inquiries accurately, manage risk through policy adherence, and deliver high-quality service.

Responsibilities:

• Provide clear, complete, and accurate responses to client and partner inquiries at point of call.
• Deliver quality service through effective and efficient operational support for internal and external customers.
• Manage risk by accurately authenticating clients, adhering to policies and procedures, and escalating potential risks.
• Navigate multiple applications and tools to research and resolve client account issues and understand applicable policies.
• Guide consumers through HSA-related needs including claims, debit card orders, password resets, card suspensions, and statement access.
• Display commitment to improving customers' financial lives through consistent, courteous service.

Required Skills & Qualifications:

• Proficiency in navigating CRM and financial services support tools.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and teamwork abilities.
• Experience supporting consumer financial or benefits products preferred; HSA exposure is a plus.

Preferred Skills:

• Background in health benefits administration or banking operations.
• Experience working in contact center environments with quality and compliance metrics.

Work Environment & Expectations:

• Onsite role in Chandler, AZ. Must be able to work in a virtual setting onsite during training.
• Professional business casual dress code. Required for interviews and on the job.
• Cell phone usage limited to designated locations and approved times per manager guidance.
• Attendance and punctuality required. Use proper call-out procedures, notify supervisor and vendor, and attend daily training and work.
• Punctuality allowance of up to 16 hours within first 90 days. Time off during training is not recommended.
• Do not bring personal items such as blankets.

Schedule:

• Training: Monday through Friday, 9:00 AM - 5:30 PM EST.
• Post-training schedule will follow the shift selected at offer time. Shifts are listed in EST.
• Hours per day: 8. Labor type: Admin/Clerical.

Department:

RBCC HBS - Health Benefits Solutions supports consumers with Health Savings Accounts as part of employer-sponsored benefit plans.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.