Customer Service Representative (Level III)

Job Title: Customer Service Representative
Location: Jacksonville, FL 32256
Pay Rate: $21.00/hour (Paid Weekly)
Schedule: Fully Onsite | Monday-Friday, 10:30 AM - 7:00 PM
Training Schedule: Monday-Friday, 8:00 AM - 4:30 PM (aligned with trainer's schedule)
Start Date: 12/07/2026 (pending successful completion of onboarding)
Contract Length: 12 Months with potential for extension

Overview
We are seeking a customer-focused professional with strong inbound customer service experience to support commercial banking clients. This role serves as the first point of contact for client inquiries related to commercial loan and credit products and requires strong communication, problem-solving, and multitasking abilities. The ideal candidate is comfortable navigating multiple systems, handling complex customer situations, and delivering exceptional service in a fast-paced environment.

Responsibilities

• Respond to inbound customer inquiries primarily through phone interactions and occasionally via email.
• Research, analyze, and resolve client requests, questions, and issues related to commercial loan and credit products.
• Build rapport with customers and provide a positive, professional service experience.
• Navigate multiple banking systems and applications while assisting customers in real time.
• Collaborate with internal business partners to resolve client concerns and provide accurate information.
• Conduct research and exception processing to support customer requests and operational needs.
• Document customer interactions and maintain accurate records.
• Support operational processes, including analysis, reporting, and implementation of products and services.
• Adapt to changing procedures, technologies, and business requirements.

Required Skills & Qualifications

• Strong inbound customer service experience.
• Experience working directly with customers in a fast-paced environment.
• Ability to handle difficult customer situations professionally and effectively.
• Excellent verbal and written communication skills, including grammar and spelling.
• Strong interpersonal skills with the ability to build rapport and manage objections.
• Problem-solving and analytical skills with the ability to identify and resolve customer issues.
• Ability to provide creative solutions while maintaining a positive customer experience.
• Intermediate to advanced computer proficiency.
• Ability to quickly navigate multiple computer systems, applications, and screens simultaneously.
• Comfortable receiving ongoing coaching, performance feedback, and training.
• Adaptability to changing processes, procedures, and technologies.
• Strong organizational skills, attention to detail, and ability to multitask.
• Preferred: 1 to 2 years of Banking/Financial Services experience.
• Preferred: 1 to 3 years of Call Center experience.
• Preferred: Experience supporting commercial banking, lending, or credit-related products.

At Tailored Management, we help people get jobs and take pride in their work, so we better take pride in ours too. Not every company has the opportunity to meaningfully and directly impact individuals in a way that makes their lives tangibly better. To better support our employees, we offer a wide variety of benefit options to support you. We offer:

• Medical Coverage HDHP, PPO, and Surest plan options
• Minimum Essential Coverage (MEC)
• Dental Insurance
• Vision Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Life & AD&D Insurance
• Critical Illness Insurance
• Accident Insurance
• Employee Assistance Program (EAP)

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