Sign upLog in
JobsJobs in FloridaJobs in Jacksonville, FLCustomer Service Jobs in Jacksonville, FL

Customer Service Representative (Level III)

ICONMA, LLC

Jacksonville, FL

Apply
JOB DETAILS
SALARY
$21 Per Hour
SKILLS
Banking Services, Call Centers, Call Volume, Coaching, Communication Skills, Compensation and Benefits, Computer Skills, Customer Support/Service, Financial Transactions, Health Plan, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Transaction Processing/Management, Typing
LOCATION
Jacksonville, FL
POSTED
19 days ago
Our Client, a Banking company, is looking for a Customer Service Representative (Level III) for their Jacksonville, FL location.
 
Responsibilities:
  • Retirement and Benefits supports participants in employer sponsored 401(k), pension, and non-qualified deferred compensation plans. Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error free processing of financial transactions.
 
Requirements:
  • Requirement of 2 or more years of customer service experience and skills below.
  • Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
  • Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a Requirement
  • Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
  • Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
  • Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
  • Positive attitude that embracing coaching as an opportunity to improvement in current role
  • Ability to handle confidential matters and sensitive information in a responsible manner.
 
Why Should You Apply?  
 

About the Company

I

ICONMA, LLC

Resume Resources

Free Resume TemplatesFree Resume Builder

Similar Job Searches

Attendant Jobs in Jacksonville, FLCustomer Service Representative Jobs in Jacksonville, FL