Customer Service Representative / Operations Coordinator
Louisville, KY (In Office) $20–$25/hr + Sales Commission Full-Time
Tailor Made Pest and Wildlife is a fast-growing, locally owned company specializing in pest and wildlife solutions.
We don't just "spray homes" —we solve real problems, protect properties, and build long-term relationships with our customers.
Our office team is the engine that drives our growth, and we're looking for someone who wants to be a key player, not just another employee.
The Role
This is not a typical customer service job.
You are the control center of the business — managing incoming leads, keeping technicians fully booked, and ensuring every customer has a seamless experience.
If you are slow, disorganized, or uncomfortable on the phone — this is not the role for you. If you thrive in fast-paced environments, communicate confidently, and want to directly impact revenue — you'll do very well here.
Key Responsibilities
Lead Handling & Sales
- Answer inbound calls, texts, and web leads quickly and professionally
- Convert incoming leads into scheduled services
- Follow up on missed calls and unsold opportunities
- Communicate with urgency and confidence
Scheduling & Dispatch
- Build and optimize technician routes daily
- Keep schedules full and efficient
- Adjust schedules in real-time as needed
- Communicate ETAs and updates to customers
Collections & Customer Accounts
- Collect payments and update cards on file
- Follow up on past-due balances
- Maintain accurate customer records in CRM
Operations Support
- Support technicians with job details and updates
- Manage job queues and daily tasks
- Coordinate with team to ensure smooth operations
Systems You'll Use
- FieldRoutes
- Pest AI
- Baton
- Lead platforms (Thumbtack, Yelp, etc.)
- Email and internal systems
Daily Expectations
- All new leads are handled immediately (speed matters)
- No missed calls or delayed responses
- Next-day schedule is confirmed and optimized
- Technicians stay fully booked
- All communication is cleared by end of day
What We're Looking For
- Strong phone presence and communication skills
- Highly organized and able to multitask
- Comfortable working in a fast-paced environment
- Tech-savvy and quick to learn new systems
- Problem solver with attention to detail
- Sales mindset (this is critical)
Compensation & Benefits
- $20–$25/hour (based on experience)
- Sales commission opportunities
- Simple IRA retirement plan
- Supplemental health benefits available
- Paid holidays & PTO
- Full-time position
Growth Opportunities
- Office Manager
- Operations Coordinator
- Inside Sales / Leadership roles
What Success Looks Like
- High lead conversion rate
- Fast response times
- Full technician schedules
- Strong collections
- Organized and accurate CRM
- Excellent customer experience
Why Join Tailor Made Pest and Wildlife?
- You directly impact revenue every day
- You're not "just answering phones"
- You'll be part of a company with aggressive growth goals
- You'll have real opportunity to grow and advance
Apply If You Are:
- Fast-paced and high energy
- Confident on the phone
- Comfortable asking for payment
- Able to handle multiple things at once
- Motivated to grow with a company
This Role Is NOT For You If:
- You prefer slow or repetitive work
- You avoid phone communication
- You're uncomfortable with sales
- You struggle in fast-paced environments
Apply Now
Submit your application and be ready to answer a few short questions about your experience and communication style.