Customer Service Representative Jobot
Louisville, KY6 days ago
- $20–$22 Per Hour
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Skills
- Billingunmatched
- Claims Processingunmatched
- Customer Support/Serviceunmatched
- Demographicsunmatched
- HIPAA (Health Insurance Portability and Accountability Act)unmatched
- Healthcareunmatched
- Healthcare Providersunmatched
- Information/Data Security (InfoSec)unmatched
- Insurance Claimsunmatched
- Medical Billingunmatched
- Medical Recordsunmatched
- Medical Treatmentunmatched
- Patient Confidentialityunmatched
- Patient Registrationunmatched
- Problem Solving Skillsunmatched
- Regulationsunmatched
- Resolve Customer Issuesunmatched
- Side Effectsunmatched
- Time Managementunmatched
Description
Work Hours: 10am-7pm
- Handling incoming calls and emails: Answering patient inquiries regarding billing statements, insurance verification, appointment scheduling, pre-authorization for procedures, and general healthcare information.
- Patient registration and demographic updates: Verifying patient information and updating records as needed.
- Insurance verification and eligibility checks: Confirming patient insurance coverage and benefits.
- Claims processing and follow-up: Assisting with submitting insurance claims and following up on outstanding claims.
- Patient navigation: Directing patients to the appropriate healthcare provider or department based on their needs.
- Addressing patient concerns and complaints: Listening to patient issues, investigating concerns, and finding solutions to resolve complaints in a timely manner.
- Providing information on medical services and treatment options: Explaining procedures, costs, and potential side effects to patients in a clear and understandable way.
- Maintaining patient confidentiality: Adhering to HIPAA regulations by protecting sensitive patient information.
- Staying updated on healthcare policies and procedures: Keeping knowledge current on insurance guidelines, billing codes, and healthcare regulations.
Numbers & Facts
| Location | Louisville, Kentucky |
| Industry | Staffing/Employment Agencies |
| Company Size | 1 to 9 employees |
| Year Founded | 1992 |
| Website | https://www.careerstrategiesgroup.com |
About Company
Career Strtegies Group is a national, full service recruiting, outplacement and career services organization. The firm specializes in the career needs of attorneys, financial professionals, and C-suite and other senior executives. It also has a smaller recruiting operation for healthcare professionals and administrators in the NY, CT and NJ area. The firm has particular experience with professionals aged 50+, and in the area of career change for attorneys and professionals. Firm founder Bruce Blackwell is an original member of the career transitions team established by the New York City Bar Association, and is a noted author and lecturer on career issues for lawyers and other professionals.
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