The Fountain Group LLC logo

Customer Service Representative

The Fountain Group LLC
  • Madison Heights, MI
  • $27–$29 Per Hour
  • Instant Apply
1 day ago

Job Description

We are a national staffing firm and are currently seeking an OTC -Customer Service Rep for a prominent client of ours. The position is located in Madison Heights MI 48071. Details of the position are as follows: 
 
Job Details:
  • Pay: $27-$29/hr. to Start!
  • 6-month assignment to start, possibility for extension or conversion based on performance and budget
  • Accountable for customer facing activities / customer experience, acting as a single point of contact for B2B customers, adopting customer centricity mindset within day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor).
  • Run OTC (Order to Cash) and Customer Service Management, focusing mainly on customer interaction related activities (in/outbound).
  • Contribute to the understanding of customer segments, trends, and expectations by reporting and providing feedback on client interactions.
  • Build customer's trust & relationship by supporting in supply, commercial & application enquiries, collecting feedback and identifying opportunities to drive customer satisfaction, including regular visits.
  • Enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities. Schedule follow-up actions.
  • Provide a quality service to customers while identifying opportunities to secure new business or support retention via customer interaction including handling customer cases and dealing with complex queries to minimize disruption & downtime.
 
Required Education/Experience
  • High School Diploma Required!
  • 2-5 years of experience in Customer Service/Sales or Supply Chain role is Required!
  • B2B Customer Service experience Highly Preferred!
  • Customer facing operations experience Preferred!
 
If you are interested in hearing more about the position, please respond to this post with your resume attached or contact me at (813) 379 9194.
Please forward this email to any friends or colleagues as we do offer a Referral Bonus for any candidate who is hired and still gainfully employed after 30 days. 
 
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Numbers & Facts

LocationMadison Heights, MI
IndustryStaffing/Employment Agencies
Salary$27–$29 Per Hour
Company Size500 to 999 employees
Websitehttps://www.thefountaingroup.com/

About Company

The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.

Skills

  • Budgetingunmatched
  • Business Developmentunmatched
  • Business Supportunmatched
  • Business-to-Business (B2B)unmatched
  • Customer Acquisitionunmatched
  • Customer Experienceunmatched
  • Customer Relationsunmatched
  • Customer Relationship Management (CRM) Systemsunmatched
  • Customer Retention/Renewalunmatched
  • Customer Satisfactionunmatched
  • Customer Service Managementunmatched
  • Customer Support/Serviceunmatched
  • Customer/Client Researchunmatched
  • High School Diplomaunmatched
  • Market Segmentationunmatched
  • Order to Cashunmatched
  • Salesunmatched
  • Sales Prospectingunmatched
  • Supply Chainunmatched
  • Trend Analysisunmatched

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