Customer Service Representative

Date: October 28, 2026

Job Title: Customer Service Representative

Department: Student Accounts

Reports To: Director of Student Accounts

Schedule: Full Time. Non-Exempt. Monday–Friday; 9am - 5pm, onsite 

Salary: $45,000 per year 

POSITION OVERVIEW:

Under the supervision of the Assistant Director of Student Accounts with a dotted line to the Director, the Student Accounts Specialist will support the School of Visual Arts (SVA) - Office of Student Accounts with daily activities and functions related to cash receipt posting, data entry, and all customer service-related duties involved in assisting our students and parents.

DUTIES AND RESPONSIBILITIES:

• Provide customer service by phone, email, and in person.
• Cash processing of checks, money orders, credit cards, lockbox payments, wires, and credit card chargebacks.
• Post enrollment fees, housing placement fees, and fines.
• Responsible for the schedule hold process and clearing department holds.
• Responsible for the monthly desktop deposit reconciliation and issuing reports.
• Provide support with the uncashed check process.
• Assist with collections and special payment plans.
• Data entry of all documents/forms and follow-up.
• Process the financial aid transmittals for SVA awards.
• Process office orders.
• Assist with term or code corrections for cash postings.
• Update all forms on a yearly basis, as needed. i.e.: Estimated Worksheets, Lab Fees, Accepted Students Day forms and directories. Assist with updating tuition and fees on all written resources yearly.
• Assist with annual 1098 T processing.
• Assist the Director and Assistant Director on assigned special projects as needed.
• Participate in institutional committees and initiatives that support the student financial experience, customer service, and administrative operations.
• Perform other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES: 

• None. 

MINIMUM QUALIFICATIONS:

• Associate degree
• 1 year of experience with electronic cash processing.

PREFERRED QUALIFICATIONS:

• Bachelor's degree preferred.
• Knowledge of the Colleague database systems.
• Computer skill proficiency in MS Suite (Word, Excel, PowerPoint) and Google Suite.

LICENSES & CERTIFICATIONS REQUIRED:

• None

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent math and computer skills
• Ability to communicate clearly, professionally, and accurately in writing, including responding to student inquiries and resolving account disputes.
• Skills in the following areas: customer service, conflict resolution, problem-solving, innovation, organization and planning, effective verbal and written communication, and handling multiple tasks and prioritizing
• Proficiency in MS Suite (Word, Excel, PowerPoint) and Google Suite.
• Ability to take care of and effectively operate personal computers and related equipment provided by the university.
• Ability to provide exceptional customer service.

PHYSICAL REQUIREMENTS OR WORKING CONDITIONS:

• Works in an office environment.
• Willingness to work outside designated office hours as needed for events or departmental needs.
• Work hours may include after-hours, holidays, and weekend work.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to resolve problems or situations requiring the exercise of good judgment.
• Ability to establish and maintain good working relationships with other employees and with students. 
• Able to lift up to 25lbs.

WORKING AT SVA

The School of Visual Arts has been a leader in the education of artists, designers, and creative professionals for more than seven decades. With a faculty of distinguished working professionals, a dynamic curriculum, and an emphasis on critical thinking, SVA is a catalyst for innovation and social responsibility. Comprising over 7,000 students at its Manhattan campus and over 41,000 alumni from 128 countries, SVA also represents one of the most influential artistic communities in the world. For more information about the College's 30 undergraduate and graduate degree programs.

The School of Visual Arts is an equal opportunity employer. Diversity and inclusion is a core principle of the College. SVA enjoys a community that represents a significant number of historically underrepresented communities, ethnic and religious backgrounds, gender identities, diverse abilities, and foreign countries, and all are encouraged to apply.