Customer Service Representative - Manufacturing / B2B

Customer Service Representative - Manufacturing / B2B

New Haven, CT

Customer Service Representative – Manufacturing / B2B Location: Confidential (New Haven, CT) | Full-Time | Day Shift | Hourly + Overtime About the Role: Are you a skilled Customer Service professional looking tomake a real impact? Join a dynamic manufacturing team where every order you handle supports B2B distributors and drives customer success. You'll work in a collaborative environment, gain hands-on mentorship from an experienced manager, and have the opportunity to grow your career in a fast-paced, high-volume setting. Why You'll Love This Job: Competitive salary: $62K–$70K, paid hourly, with overtime opportunities Full-time day shift (8:00 AM – 4:30 PM) with breaks and a 30-minute lunch Mentorship and training from a hands-on manager and a highly experienced team Career growth opportunities within a well-established manufacturing company Work directly with B2B customers and cross-functional teams Fully on-site with exposure to multiple systems, applications, and processes What You'll Do: Manage assigned territories and serve B2B customers with excellence Process orders, CCFs, and RGAs accurately and efficiently Respond to inquiries about pricing, product availability, order status, and shipping Ensure timely issue resolution while balancing company policies and customer needs Suggest and implement process improvements to enhance the customer experience Collaborate closely with sales, shipping, finance, and order entry teams Document processes and help train new team members What We're Looking For: 5+ years of customer service experience in a manufacturing or B2B environment Strong multitasking, decision-making, and problem-solving skills Excellent computer skills; comfortable using 6–8 applications across multiple monitors ERP experience (JD Edwards preferred) and CRM systems (Salesforce or Microsoft CRM) Team-oriented, collaborative, and able to thrive in a fast-paced, high-volume environment Preferred Skills: Experience mentoring or training junior staff Familiarity with complex or custom manufacturing processes Previous high-volume order management experience Schedule & Environment: Monday–Friday, day shift Fully on-site; commutable to New Haven, CT Fast-paced, collaborative team environment Exposure to multiple systems and processes, with hands-on mentorship INDA