Customer Service Representative Medical Equipment

Customer Service Representative – Medical Equipment

Pay Rate: $19.00/hour

Schedule: Monday–Friday, 8:30 AM–5:00 PM; Saturdays 9:00 AM–1:00 PM as scheduled. Must be willing to work overtime as needed.

Job Summary

We are seeking a friendly, dependable, and detail-oriented Customer Service Representative to assist customers with their medical equipment and supply needs. This position combines customer service, retail sales, order processing, insurance verification, and administrative responsibilities.

The ideal candidate enjoys working with people, is organized, comfortable multitasking, and able to work in a fast-paced environment.

Responsibilities

• Greet and assist customers with selecting medical equipment and supplies.
• Answer incoming calls, manage multiple phone lines, and provide timely follow-up.
• Verify insurance coverage and obtain prior authorizations when needed.
• Process patient intake, sales orders, and required paperwork accurately.
• Coordinate equipment deliveries and setup.
• Maintain and organize retail inventory and sales floor.
• Operate point-of-sale systems and navigate multiple computer programs.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Understand medical terminology and insurance coverage requirements.
• Provide exceptional customer service and perform other duties as assigned.

Qualifications

• High School diploma or equivalent
• Previous customer service, retail, medical office, or administrative experience preferred.
• Strong computer, phone, and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize, and work independently.
• Positive attitude, professional demeanor, and team-oriented mindset.
• Dependable, punctual, and able to work in a fast-paced environment.
• Must be able to lift and move items weighing more than 10 pounds.

Medical equipment, respiratory equipment, and insurance verification experience are a plus but not required.

If you enjoy helping people and providing excellent customer service, we'd love to hear from you!

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