Customer Service Representative

Customer Service Representative

Position Overview: The Customer Service Representative is vital in delivering exceptional support to our customers, including dealers, distributors, sales reps, and end-users, enhancing our reputation as a leading provider of dental products.

Key Responsibilities:

• Manage customer inquiries including product info, orders, returns, pricing, and status updates.
• Support domestic and international customers, coordinate consignment, and assist with international freight.
• Collaborate with the sales team and provide product and promotional information.
• Communicate professionally via phone and email, maintaining high performance and customer loyalty.
• Ensure timely order processing, address stock issues, and assist other departments as needed.
• On-site position with occasional overtime or weekends.

Requirements:

• 2 years in a call center environment.
• Strong English communication skills (verbal and written).
• Experience in freight/logistics
• Familiarity with web-based tools (e.g., ERP, Salesforce, MS Office).
• Ability to handle different personalities and work in high-pressure environments.
• High School Diploma or equivalent.

Skills:

• Attention to detail, multitasking, and adherence to schedules.
• Professional attitude and exceptional follow-up skills.