Customer Service Representative

Northstar Bank is looking for a full-time CSR for our Bad Axe Office. Please visit www.northstar.bank for additional information.

General Summary:

The primary responsibility of a Customer Service Representative is to complete all customer transactions in a fast, accurate and courteous manner, whether on the phone or in person. Provide customer service in a professional manner. Suggests / makes introductions for cross selling and referral of bank products and services.

Education/Experience Required: High school diploma or equivalent

Performance/Job Requirements: Outgoing, friendly, confident, and motivated with the ability to communicate effectively, both orally and in writing, with prospective and current customers with the ability to represent the bank in a positive and professional manner. Ability to multi-task and work independently; significant volume of work that is accurate, thorough and neat; respect for customers, supervisor, and coworkers; maintains and ensures confidentiality; ability to accept and follow instructions; proficient skills in using a calculator and a personal computer; excellent time management and problem-solving skills. Occasional travel may be required for training or other business related issues.

Job Functions:

• Knowledge of all deposit products and services available at Northstar Bank including checking, saving and certificate deposit account offerings for both individuals, entities and businesses, current deposit interest rate offerings, eService offerings, etc.
• Assist with customer questions and/or issues relating to their accounts demonstrating strong customer service skills and the ability to resolve problems and prevent customer dissatisfaction
• Promote good customer relations by consistently providing premier customer satisfaction both in person and over the phone
• Explore customer needs and cross sell appropriate products and services to help achieve deposit growth and sales goals for the office
• Identify and make applicable referrals to specialized departments – consumer loan, commercial loan and mortgage loan departments
• Accurately and efficiently process various customer (in person, night drops and mail) and account transactions, within assigned limits and adherence to policy/procedure, including:
• Check negotiation, withdrawals, deposits, gift cards, cash advances, bond redemption, loan payments and draws, change/coin orders, cashier check and money order purchases
• Assist customers with online/mobile banking enrollment, request to add new/additional accounts, reset passwords, troubleshoot customer issues with online banking, mobile app, ATM/Debit cards, eStatements, bill pay, etc.
• Process ATM transactions; replenish and balance ATM as needed
• Process stop payment requests per customer request on the system
• Place holds on deposit items according to our hold guidelines on the system
• Ensure that the Teller station is properly stocked with tickets and supplies, while maintaining a clean, clutter free work station, to maintain customer confidentiality
• Maintain a balancing record that is in accordance to policy; take initiative to find and correct offages
• Responsible for maintaining the vault (as applicable); balancing, buying/selling of cash to CSRs/ATM, submitting cash/coin orders, foreign currency and keeping cash levels (branch wide per policy) at appropriate limit(s)
• Participate in community events and activities while representing the Bank in a positive manner
• Identify and report system-related issues to the Senior Customer Service Representative
• Consistently meet or exceed goals as set by the Branch Manager

Northstar Bank is an Affirmative Action/Equal Opportunity employer. We do not discriminate against any applicant or employee regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.