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Customer Service Representative

Future Force Personnel

Miami, FL

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JOB DETAILS
SKILLS
Call Centers, Coaching, Communication Skills, Compensation and Benefits, Computer Skills, Customer Relationship Management (CRM) Systems, Customer Service Tools, Customer Support/Service, Data Entry, Database Administration, Detail Oriented, Distribution Services, English Language, Executive Assistant Skills , Great Plains Product Family, High School Diploma, Human Resources, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multilingual, Multitasking, Organizational Skills, Payroll Administration, Performance Metrics, Physical Demands, Problem Solving Skills, Sales Management, Spanish Language, Supply Chain, Team Player, Telephone Skills, Time Management, Worker's Compensation
LOCATION
Miami, FL
POSTED
Today
Job Description

Position: Customer Service Representative

Employment Type: Full Time

Industry: Manufacturing & Distribution

Schedule: 7 AM to 4:30 PM

Job-site: Miami Gardens, FL

Job Summary:
The Customer Service Representative provides support/service for all customers via phone, email, or fax. The job provides world class customer service in all interactions. The successful individual must be able to work in a fast-paced environment, as well as the ability to perform accurate data entry.

KPIs

  • 60-80 calls per day, call center setting about 40 employees in the room, They are looking for more of an account manager someone that cares about customers, and goes above and beyond for them.
  • Also in the future this position will become hybrid or remote.
Essential Responsibilities:
  • Professionally respond to inbound calls from customers nationally
  • Accurately input information into various fields
  • Maintain CRM database with customer and prospect information
  • Maintain an order batch
  • Responsible for the life of an order that is assigned from processing to following up, if required
  • Follow up as necessary on orders to ensure that orders are processed in a timely manner
  • Verify Items and customer's information entered accurately
  • Follow up on pending payments and process payments
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job, the employee is regularly required to sit, use hands and fingers, handle, or feel and talk and hear. May be required to lift and move boxes or packages not exceeding 20 pounds in weight. Some work stress inherent to the position and extended work hours may be required.KPI's:

Job Requirements
  • Must be comfortable in a fast-paced environment and be multi-task oriented
  • Friendly, positive attitude, and eager to assist the customer regardless of the customer's disposition
  • Work effectively under pressure
  • Attention to detail
  • Collaborative and team player attitude
  • supply chain experience a plus
  • Tile experience a plus
  • Bilingual a plus, l Must be technically proficient
  • Excellent English, bilingual not required
  • Must be sharp and have previous customer service experience, not from a call center.
  • Must be software heavy
  • Customer building experience
  • Needs to be personable, professional, clear and concise communicator, and able to pick up on software and process training,
  • Must be flexible to work their 8 hour shift any time between 8 am and 8 pm.
  • High School Diploma or Equivalent (GED) preferred
  • Communication and Organizational skills (English/Spanish a plus)
  • 1 year of previous customer services/call center experience.
  • Customer service, email, and telephone etiquette are a must.
  • Must be computer literate with data entry skills.
  • Intermediate to advance knowledge on Microsoft office: Word, Excel and Outlook
  • Ability to navigate through multiple programs as well as reading and comprehending various customer care service tools.
  • Previous knowledge navigating Great Plains (GP) a plus


Additional Information

Celebrating our 34th year, Future Force Personnel Services is a full-service staffing firm specializing in Light Industrial, Professional, and Office/Clerical personnel. Our candidates range from entry-level temporary workers to highly skilled and experienced full-time professionals.
Headquartered in Miami Lakes, Florida, we currently have additional offices in Orlando and Atlanta and service a broad range of clients from small offices to large corporations throughout the entire state of Florida and Georgia

Meet Your Recruiter

Saily Wong
Executive Assistant, Miami Branch

Saily has been working in the Human Resources field for over 11 years and is currently the Executive Assistant at Future Force Personnel Services. Her corporate Human Resources experience includes payroll, benefits administration, workers compensation, coaching and developing staff members. She is best known to our clients for her Human Resource support, client service skills, professionalism in solving complex issues and impeccable follow up. She regularly attends educational seminars which assist her with staying on top of the changes within the industry. She is an asset to our many clients as well as Future Force Personnel Services.

About the Company

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Future Force Personnel

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