Computer Skills, Credit Analysis, Credit Reports, Customer Service Management, Customer Support/Service, Data Entry, Documentation, English Language, Establish Priorities, Funding, Internet Portal, Mathematics, Microsoft Office, Multilingual, Organizational Skills, Performance Metrics, Portuguese Language, Quality Control, Sales, Sales Management, Spanish Language, Typing, Underwriting
Essential Functions:
Responsible for:
• Performing the data entry, intake, tracking, processing and coordination of sales into the Company.
• Organizing documents, reports and other attachments related to funding applications into theCompany's systems.
• Accessing business credit reports, reviewing information and make initial submission decisions in light of Company's product guidelines and completeness of submission.
• Following instructions and input from underwriting / sales relative to work performed.
• Communicating directly with agents, merchants and prospects to correct and/or improve the submissions and timelines.
• Delivering on related duties and activities as may be assigned.
Information gathered may include confidential and sensitive information of the Company and its agents and merchants. Time and performance on duties is tracked for quality control and performance metrics on the Customer Support Team. This role and the corresponding duties may expand to other items as may be requested by the Company. This role requires an individual who meet the qualifications below.
Qualifications:
- Requires a high school diploma or its equivalent.
- Bilingual in English & Spanish or Portuguese
- At least 1 year of experience data entry, customer service, account manager experience.
- Has knowledge of commonly-used concepts, practices and procedures within customer service, cash advance, business financing.
- Very organized and capable of prioritizing tasks in a dynamic work environment.
- Typing skills of at least 45 WPM.
- Strong experience in MS Office and web-based portal computer skills.
- Able to secure and load large amounts of necessary information to process and complete cash advance files.
- Effective on verifying documentation for accuracy and completeness.
- Mature, organized and efficient.
- Able to excel in a team environment.
- High level of integrity, professionalism and work ethic.
Qualified applicants will be tested for their math, typing and customer service skills. In addition, prior to hiring the Company will request consent to run background check on the applicants.
Compensation / Pay Rate (Up to): $40,000.00 - $48,000.00 Per YearP
Pridestaff
We make it all about you. Our focus is to “Consistently Provide Client Experiences Focused on What They Value Most”. We operate on three fundamental principles: exceptional client service, quality candidates, and a great marrying of the two. PrideStaff does this by tracking and measuring our performance in the following ways: 1) We track results We proudly follow the NetPromoter methodology by continually measuring, tracking & responding to feedback. In addition to industry-best NPS scores, we are consistently recognized with “best of the best in staffing” awards from the American Staffing Association. We are recognized in Forbes Magazine 2) We make it personal We don’t believe in cookie cutter solutions or that all clients are alike. We treat each Client and Candidate as the individuals that they are. 3) We build loyalty The core of PrideStaff’s success is relationships with candidates we place. Our candidates are crucial to delivering our Mission & they deserve to be treated fairly during the employment process. 4) We celebrate success PrideStaff has received the staffing industry’s highest honor for client service: the Best of Staffing award from Inavero, Inc., our industry's leading provider of independent client & job candidate surveys. This award is earned by fewer than 1% of the top firms in North America.
50 to 99 employees
Business Services - Other
https://www.pridestaff.com/