Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and with a brand portfolio of over 40 Brands domestically and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist® and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel.
About Us:
Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and with a brand portfolio of over 40 Brands domestically and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist®, and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel.
Position Summary:
As the Customer Service Representative, you will be responsible for providing world-class service and assistance to our D2C customers, specialty stores, and internal sales teams. This is a high-impact role that ensures the seamless flow of orders and financial adjustments across our digital and wholesale channels. You will act as a critical liaison between the SVP of Sales and various operational departments—including credit, shipping, and billing—to resolve discrepancies and optimize the customer journey.
Key Responsibilities:
Order Management & Allocation: Immediately allocate incoming orders and manage EDI transmittals, contacting customers directly to resolve any necessary modifications.
Account Support: Manage major accounts and assist specialty stores with re-orders, availability checks, order extensions, and status updates.
Financial Administration: Issue credit memos, manage return authorizations (RTA), and facilitate the copying of invoices to ensure financial accuracy.
Sales Support: Work closely with the SVP of Sales and the broader sales team to run reports, check inventory, and manage bulk orders to ensure timely shipping.
System Maintenance: Maintain and clean up the OR83 report through regular revisions and modifications; enter web and sales orders via Sowes and Essentus.
Operational Assistance: Support office operations by managing supply inventory, assisting with reception duties, and coordinating with the Miami team for order entry and modifications.
Qualifications:
Experience: 5+ years of experience in customer service or the retail industry. Education: Bachelor's degree is preferred.
Technical Skills: Advanced proficiency in Excel and Word; experience with Essentus, Business Objects, and Web-based ordering systems is highly preferred.
Operational Knowledge: Solid understanding of EDI transmittals, order allocation, and RTA processes.
Availability: Flexible schedule with the willingness to work overtime as needed to meet business demands.
Personal Attributes:
Adaptive Multi-tasker: Proven ability to handle high-pressure situations and manage conflicting priorities with a "can-do" attitude.
Detail-Oriented & Analytical: Exceptional accuracy in record-keeping and identifying discrepancies within high-volume reports.
Collaborative Communicator: Excellent interpersonal skills with the ability to work seamlessly across different departments and hierarchy levels.
Decisive Problem Solver: Ability to make quick, appropriate decisions that benefit both the company's bottom line and the customer experience.
What's In It For You?
Legal Disclaimer:
Perry Ellis International is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual background and characteristics. We are committed to providing a workplace free of any discrimination or harassment. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, and termination. By submitting your application, you acknowledge and agree to the company's commitment to equal employment opportunities.
We encourage you to read and understand our Privacy Policy here.
Perry Ellis the brand was born from Perry Ellis the man. A man who was forward-thinking and fresh. Not mired in tradition. Who believed fashion was fun, and should never be taken too seriously. Patterns, pops of color, new shapes and never-before-seen styles—he embraced it all, rewriting the rules and redefining American sportswear. A constantly evolving pursuit of the unique, the modern, and above all, something to have fun with. That ethos earned him accolades—including the Coty Award for his first show in 1979, which he would go on to win 8 more times, and the CFDA Designer of the Year Award in 1982. And in 1984, he became the head of the CFDA—a major influence on designers then, and now, his legacy is one with the American fashion industry.
The Perry Ellis ethos hasn’t changed. Since that first unapologetically American collection in 1976, Perry Ellis clothes have been designed to be distinctively unexpected—clothing that stands out, but always appropriate. Made for the way people work, live, and play today—especially since, these days, those often happen all at once. Perry Ellis is a global lifestyle brand that includes a full sportswear collection as well as a full range of categories spanning fragrance, watches, footwear and more—but still believes, as Perry himself said, in never taking itself or style too seriously. Because modern style means only one thing: Being very true to yourself.