Customer Service Representative

At Quadel, employees are more than their job titles, we're a team that believes in collaboration, continuous learning, and professional development. We offer a supportive workplace where individuals can grow their careers while contributing to important programs that strengthen communities.

The CSR candidate would be responsible for responding to incoming visitors and incoming calls. Provided program customer service to applicants, participants, owners, and the public.

Duties and Responsibilities

• Greet visitors, provide information and direct person to the appropriate person as needed
• Respond to general inquiries from the public about the program.
• Look up necessary data in system of record.
• Enter notes in system of record regarding visitor name, reason for visit, to whom they were referred, action needed, etc.
• Answer incoming phone calls, provide information and direct caller to the appropriate person as needed.
• Respond to general inquiries from the public about the program.
• Look up necessary data in system of record.
• Enter notes in system of record regarding visitor name, reason for visit, to whom they were referred, action needed, etc.
• Monitor traffic flow and environment in the waiting area.
• Complete weekly spreadsheets
• Immediately advise Managing Director of any visitors or callers with issues or complaints regarding discrimination, legal actions, etc.
• Other duties as assigned.

QUALIFICATIONS

• High school diploma or equivalent.
• At least one of experience in a professional office environment, performing customer service and administrative functions preferred.
• Experience with computers, telephones, calculator and etc.
• Experience working in MS Office Suite

Quadel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status under applicable law.

Quadel complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process.

Employment is contingent upon successful completion of pre‑employment requirements, which may include background screening, pre-employment drug test and verification of credentials.

This job description reflects the general nature of the position and is not an exhaustive list of duties or responsibilities.