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Client Services Associate Jobs in Florida

Customer Service Representative

Alivi TPA of Florida, LLC
  • Miami, FL
  • Full-time
3 days ago

Job Description

Assist inbound inquiries from health plan members and representatives, regarding the transportation services offered through our health plan partners.Actively listen and respond quickly and professionally to all customer calls.Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey.Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI).Escalates transportation and customer service concerns to contact center leadership team.Complete Alivis New Hire Training program, in which participants are expected to obtain an 80% final assessment passing score.Complete and sign all compliance courses.

Numbers & Facts

LocationMiami, FL
Job TypeFull-time

Skills

  • Call Centersunmatched
  • Customer Escalationsunmatched
  • Customer Satisfactionunmatched
  • Customer Support/Serviceunmatched
  • Exceeded Sales Goalunmatched
  • HIPAA (Health Insurance Portability and Accountability Act)unmatched
  • Health Planunmatched
  • Health Plan Membershipunmatched
  • Information/Data Security (InfoSec)unmatched
  • Leadershipunmatched
  • Metricsunmatched
  • Quality Assuranceunmatched
  • Training Programunmatched

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