Adobe Acrobat, Compensation and Benefits, Continuous Improvement, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Customer Training, Customer/Client Research, Detail Oriented, E Programming Language, English Language, Laptop PC, Leadership, Legal, Order Management, Order Processing, Problem Solving Skills, Process Improvement, Shipping/Receiving, Team Player, Time Management, Trend Analysis
We are seeking a Customer Service Representative for a temporary contract opportunity in Miami, FL. This onsite role is ideal for a customer-focused professional who enjoys helping people, solving problems, and providing accurate information in a fast-paced support environment.
As a Customer Service Representative, you will be the first point of contact for customers, assisting with product questions, order processing, exchanges, returns, shipping updates, and issue resolution. This position offers steady long-term assignment potential through September 2026, a supportive team environment, and the opportunity to build valuable experience in customer support, client care, order management, and customer relationship management.
The ideal candidate is professional, empathetic, detail-oriented, and comfortable using technology throughout the day. You will work with a collaborative team and supportive leadership focused on service quality, customer satisfaction, and continuous improvement.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional, timely, and customer-focused manner.
- Educate customers on products, specifications, availability, order status, and general information.
- Process customer orders, exchanges, returns, and related transactions accurately using internal systems.
- Investigate and resolve customer concerns related to orders, products, sizing, shipping, and account matters.
- Document customer feedback regarding products, website functionality, and overall customer experience.
- Collaborate with management and internal teams to identify trends, improve processes, and support customer satisfaction.
Compensation and Benefits
- Pay rate: $18.00 to $18.50 per hour.
- Employment type: Temporary contract assignment through September 2026, with a slight possibility of permanent hire based on business needs and performance.
- Location: Onsite in Miami, FL.
- Schedule options: 8:00 AM to 4:30 PM or 10:30 AM to 7:00 PM.
- Schedules may vary slightly depending on employee break and lunch periods.
- Additional perk: $100 monthly laptop stipend, as employees will use their own laptop for work purposes.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
The pay transparency policy is available here:
English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.A
Appleone
What if you knew how employers viewed your resume so you had the best shot at getting an interview? What if you went into the interview with confidence knowing in advance what you were likely to be asked and how best to answer? What if you could have someone negotiate your salary for you? And, what if you had somebody in your corner to give you advice and hope when you needed it? This isn’t a fantasy. For over half-a-million people this is what it’s like working with AppleOne. Since 1964, we have connected the best people, their talents, skills, and aspirations with the best companies. Let us help you achieve your career goals.
1,500 to 1,999 employees
Staffing/Employment Agencies
https://www.appleone.com/