Customer Service Representative

Adecco Healthcare is working with our client in Middletown, NY to hire on-site Customer Service Representatives for their healthcare facility.

Type: Contract-to-Hire

Hours: Training is done on site Monday-Friday 8am-4pm

Work Schedule: 5 days/week 7.5 hours/day includes weekends. Start times between 9am-12pm - usually 1 weekend day and 1 week day off per week

Pay Rate: $18.63/hour

Responsibilities Include:

• Gather appropriate data/information and perform initial investigation to determine scope and depth of question/issue

• Identify and coordinate internal resources across multiple departments to address client situations, and escalate to appropriate
  resources as needed

• Proactively contact external resources as needed to address caller questions/issues

• Make outbound calls to resolve caller questions/issues (e.g., to callers, providers, brokers, pharmacies)

• Drive resolution of caller questions/issues on the first call whenever possible (e.g., first-call resolution, one-and-done)

• Ensure proper documentation of caller questions/issues (e.g., research conducted, steps required, final resolution)

• Manage caller conversations appropriately (e.g., provide a good first impression, command attention and respect, maintain professional tone, demonstrate confidence, de-escalate/defuse callers as needed)

• Maintain ongoing communications with callers during the resolution process to communicate status updates and other required
  information

• Maintain focus on caller interactions without being distracted by other factors (e.g., system usage, pop-up alerts, VCC data)

• Acknowledge and demonstrate empathy/sympathy with callers' life events

Requirements Include:

• HS Diploma or GED

• 1 year customer service/healthcare setting

• Basic computer skills

• Call Center experience preferred

Benefits of Working with Adecco

• Weekly pay

• 401(k) retirement plan

• Medical, dental, and vision benefits

• Access to skills training and career development opportunities

Apply Today!

Ready to take the next step in your healthcare career? Submit your updated resume today for immediate consideration.

Adecco Healthcare & Life Sciences Connecting talented healthcare professionals with rewarding career opportunities nationwide

Pay Details: $18.63 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.