Customer Service Representative

UnitedHealth Group

Minneapolis, MN(remote)

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JOB DETAILS

SALARY

$16.15–$28.80 Per Hour

SKILLS

Billing, Broadband, Call Centers, Computer Systems, Customer Satisfaction, Customer Support/Service, Documentation, Healthcare, Healthcare Providers, High School Diploma, Information Technology & Information Systems, Insurance Documentation, Internet/Online Service, Medical Office, Microsoft Windows Operating System, Patient Care Authorizations, Problem Solving Skills, Resolve Customer Issues, Telephone Skills, Work From Home

LOCATION

Minneapolis, MN

POSTED

Today

**Requisition number:** 1060306**Job category:** Customer Services_This position is Remote in Central Time Zone. You will have the flexibility to work remotely* as you take on some tough challenges._Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime.We offer 8 weeks of on-the-job training. The hours during training will be 8:00am to 5:00pm CST, Monday - Friday. **Training will be conducted virtually from your home.****Primary Responsibilities:**+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and members and identify the type of assistance the caller needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller+ Deliver information and answer questions in a positive manner to facilitate strong relationships with members and providers+ Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems+ Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues+ Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, and attendanceYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.**Required Qualifications:**+ High School Diploma / GED or equivalent work experience+ Must be 18 years of age OR older+ 1+ years of experience in a related environment (i.e. call center, customer service, office etc.) using phones and computers as the primary job tools+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications+ Ability to successfully complete the Customer Service training classes and demonstrate proficiency of the material+ Ability to work full-time, Monday - Friday between 8:00am - 5:00pm CST including the flexibility to work occasional overtime given the business need**Preferred Qualifications:**+ Health care experience+ Call center experience**Telecommuting Requirements:**+ Must reside in the Central Time Zone+ Ability to keep all company sensitive documents secure (if applicable)+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 - $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable._At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.__UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.__UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._\#RPO

About the Company

UnitedHealth Group

UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others.

What we do

Gain insights on how we work to help people live healthier lives and help make the health system work better for everyone by watching this video.

https://www.youtube.com/watch?v=5PbNyi2IDkY

Caring. Connecting. Growing together.

Being a part of UnitedHealth Group means working to improve health outcomes for everyone, including yourself. Here is how:

• Caring. Your total health and well-being are important to us. Whatever matters most to you — we have resources to help you be your best at work and at home. The benefits range from free Peloton courses to financial counseling. Learn more about what we offer.

• Connecting. We recognize our collective power to make an impact across our communities because we believe the health of any society is measured by the overall health of its people. Learn more about our culture.

• Growing together. UnitedHealth Group is full of inspiring career stories, and we offer a lifetime of opportunities. Discover all the ways you can learn, grow and develop.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Healthcare Services

FOUNDED

1977

WEBSITE

http://careers.unitedhealthgroup.com/

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Customer Service Representative

UnitedHealth Group

Minneapolis, MN(remote)

About the Company

UnitedHealth Group

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