Customer Service Representative

Must-Haves:

• 4 years customer service / order management experience.
• Experience with order entry, order processing, order status, and shipment tracking.
• Experience handling customer inquiries by phone and email.
• Experience using ERP/order management systems.
• Strong verbal and written English communication.
• Strong organization, multitasking, prioritization, and problem-solving skills.
• High-school diploma or equivalent.

Key Responsibilities:

• Process and manage customer orders in ERP systems.
• Track shipments and communicate order updates.
• Handle order questions, clarifications, invoicing, and transactional issues.
• Route issues to Service/Repair, Quality, or appropriate internal teams.
• Partner with Commercial and cross-functional teams to resolve customer issues.
• Work effectively in a fast-paced, high-volume environment.

Preferred:

• Medical Device or Pharmaceutical experience.
• SAP S/4HANA Fiori.
• Salesforce Service Cloud.
• Excel, Access, and Word.
• Cross-functional customer support experience.

Duration:

6 Months

Pay Range:

$22-25/hr. on W2, based on experience level