Sign upLog in
Client Services Jobs in Minneapolis, MN

Customer Service Representative

Hero Home Services

Minneapolis, MN

Apply
JOB DETAILS
SALARY
SKILLS
Accounting, Calendar Management, Call Centers, Communication Skills, Compensation and Benefits, Customer Experience, Customer Relations, Customer Service Operations, Customer Service Systems, Customer Support/Service, Dental Insurance, Detail Oriented, Marketing, Multitasking, Operational Support, Organizational Skills, Performance Management, Problem Solving Skills, Process Development, Sales, Team Building, Team Player, Technical Operations, Telephone Skills, Telesales, Time Management, Vision Plan
LOCATION
Minneapolis, MN
POSTED
Today
Overview

Customer Service Representative (CSR)

Bloomington, MN | Full-Time | Entry-Level | Growth Opportunity

About Us

At Hero, we're more than a service provider-we're a trusted partner in delivering comfort, safety,and peace of mind to our community. Our team is committed to creating a seamless, high-quality experience for every customer, from their first interaction through the completion of their service.

About the Role

As a Customer Service Representative, you'll be the first point of contact for our customers, helping to deliver a smooth and professional experience across calls, texts, and emails. You'll play a critical, task-focused role in scheduling service appointments, supporting our dispatch team, and ensuring our technicians are running at full capacity.

This is an excellent opportunity for someone early in their career who is eager to build skills, work in a fast-paced environment, and grow within a supportive, performance-driven organization.

What You'll Do
  • Answer inbound calls, texts, emails, and customer inquiries with professionalism and positivity
  • Schedule, reschedule, and confirm service appointments with accuracy and efficiency
  • Make outbound calls to customers to fill open appointment slots and maintain a full dispatch board
  • Work closely with the dispatch team to ensure schedules are optimized and running smoothly
  • Resolve customer concerns using established processes, focusing on first-call resolution whenever possible
  • Accurately enter and update customer information in company systems
  • Manage a steady volume of tasks while staying organized, focused, and on schedule
  • Stay informed on current promotions, services, and processes to effectively support customers
  • Perform additional duties as assigned
What We're Looking For
  • Strong communication skills and a customer-first mindset
  • High attention to detail and strong organizational skills
  • Comfortable using computers and learning new systems quickly (ServiceTitan experience is a plus)
  • Ability to multitask, problem-solve, and work with a sense of urgency
  • Self-motivated and able to work independently while staying on task
  • Reliable, punctual, and prepared to start work on time
  • Sales or call center experience is a plus
What Success Looks Like
  • Accurate and efficient scheduling that supports a full and optimized technician schedule
  • Consistent, high-quality customer interactions across all channels
  • Strong productivity and ability to manage multiple tasks effectively
  • Successful resolution of customer concerns with minimal escalation
  • Dependable execution of daily responsibilities
Compensation & Benefits
  • Full-time, 40 hours per week
  • Hourly pay (based on experience)
  • Weekly and monthly performance-based incentives
  • Pay increases tied to performance levels-not tenure
  • Overtime opportunities may be available or required based on business needs
  • Full benefits package, including:
    • Medical, dental, and vision insurance
    • 401(k)
    • Employee discounts
Growth Opportunities

This role is designed as a starting point for career growth at Hero. High-performing CSRs have opportunities to advance within the Contact Center (e.g. Lead roles) or explore career paths in areas like Customer Care, Dispatch, Trade Operations or specialized support teams like Marketing and Accounting.

Why Join Hero?
  • Build valuable, transferable skills in customer service and operations
  • Work in a supportive, team-oriented environment
  • Gain exposure to growing service and technology-driven operations
  • Be part of a company that values performance, development, and internal growth


Posted Min Pay Rate

USD $22.00/Hr.

Posted Max Pay Rate

USD $24.00/Hr.

About the Company

H

Hero Home Services

Resume Resources

Free Resume TemplatesFree Resume Builder

Similar Job Searches

Service Manager Jobs in Minneapolis, MNService Specialist Jobs in Minneapolis, MNService Representative Jobs in Minneapolis, MNService Coordinator Jobs in Minneapolis, MNRemote Customer Service JobsEntry Level Customer Service Jobs