SIMPLE IRA retirement plan with employer matching contributions
Health insurance
Paid time off
We’re looking for a friendly, motivated Customer Service Representative to join our growing team! In this role, you’ll be the first point of contact for our customers, helping to ensure they receive exceptional service and timely solutions while supporting daily office operations. Currently hiring for a full-time or part-time Customer Service Representative/Dispatcher position.
What You’ll Do:
Answer inbound customer calls professionally and courteously
Follow company call scripts and procedures to gather customer information and schedule service appointments accurately
Respond to customer inquiries via phone, email, and other communication channels
Schedule and coordinate appointments while ensuring all customer information is entered correctly
Dispatch technicians to service calls and adjust schedules throughout the day to maximize efficiency and customer satisfaction
Perform estimate follow-up calls and communications to help customers move forward with recommended services
Prepare, mail, and distribute invoices, estimates, and other customer documents
Scan, upload, and organize paperwork and digital records to maintain accurate files and documentation
Troubleshoot and resolve customer concerns in a timely and professional manner
Maintain detailed and accurate customer records within company software systems
Stay up to date on company services, procedures, and product knowledge to provide the best customer support possible
Assist with general office and administrative tasks as needed
Contribute to a positive customer experience and help build lasting customer relationships
What We’re Looking For:
Prior experience in customer service, call handling, scheduling, sales, or a related field preferred but not required
Strong verbal and written communication skills
Comfortable answering phones and speaking with customers throughout the day
Strong organizational skills and attention to detail
Ability to multitask, prioritize tasks, and stay organized in a fast-paced office environment
Basic computer and office software skills
A positive, professional, and team-oriented attitude
Problem-solving skills and the ability to build rapport with customers
Why You’ll Love Working With Us:
Supportive team environment with opportunities to grow
A chance to make a real impact by helping customers every day
Fast-paced and engaging work environment
Opportunity to develop valuable customer service and administrative experience
Numbers & Facts
Location
Mount Pleasant, MI
Job Type
Full-time
Skills
Administrative Skillsunmatched
Billingunmatched
Calendar Managementunmatched
Communication Skillsunmatched
Computer Softwareunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Detail Orientedunmatched
Documentationunmatched
Establish Prioritiesunmatched
File Maintenanceunmatched
Health Insuranceunmatched
Identify Issuesunmatched
Mail Processingunmatched
Multitaskingunmatched
Operational Supportunmatched
Organizational Skillsunmatched
Plan Meetingsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Record Keepingunmatched
Salesunmatched
Scripting (Scripting Languages)unmatched
Team Playerunmatched
Telephone Skillsunmatched
Time Managementunmatched
Writing Skillsunmatched
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