Customer Service Representative

Customer Service Representative

$23–$26 per hour, depending on experience

Full-Time | Mount Vernon, WA

Monday–Friday | 8 AM–5 PM |Rotating weekend on-call coverage every third week (remotely)

Foss Heating & Cooling is an established HVAC company serving Mount Vernon and surrounding communities. We are looking for a friendly, organized, and dependable Customer Service Representative to assist customers and provide backup support to our dispatchers. This is a great opportunity for someone with strong communication and multitasking skills. Entry-level candidates are welcome to apply!

Key Responsibilities

• Answer customer calls, schedule appointments, and respond to service inquiries.
• Assist dispatchers with scheduling and coordinating technicians.
• Maintain accurate customer and service records.
• Communicate with customers and technicians to support daily operations.
• Occasionally deliver parts to job sites.

Required Qualifications

• Strong communication, organizational, and multitasking skills.
• Customer service or dispatching experience is preferred
• Experience working in the service industry is a plus
• Typing speed of at least 50 WPM.
• Good computer skills; ServiceTitan experience is a plus.
• Valid driver's license with an insurable driving record.

Benefits Package

• 100% employer-paid medical insurance for employees
• 50% employer contribution toward dependent medical coverage
• Fully covered dental and vision insurance for employees and 50% for dependents
• 40 hours of PTO accrued beginning at hire
• Two weeks or more of accrued paid vacation annually, depending on tenure and experience
• Six paid holidays each year
• 401K retirement plan with a company match of up to 6%
• Training and opportunities for professional growth

Candidates will be required to pass a background check upon being given a conditional offer of employment