Customer Service Representative

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Customer Service Representative

• Location: United States
• Work model: Remote
• Posted August 5, 2026
• Job ID: JPC - 207407

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Job Description

Day shift 8am to 5pm

Quote Management & Follow-Up (Primary Focus)

• Proactively track all open service quotes and conduct systematic follow-up to drive order conversion
• Maintain a structured follow-up cadence (calls, emails, SFDC updates) to ensure no opportunities are missed
• Identify and escalate high-value or at-risk quotes to sales leadership
• Analyze quote activity and provide insights on trends, customer feedback, and lost opportunities

Order Processing & Coordination

• Convert accepted quotes into sales orders accurately and efficiently
• Manage payment processing and related activities, collaborating with Accounts Receivable, Accounts Payable, and Credit teams as needed
• Coordinate with production, planning, and logistics teams to ensure timely fulfillment
• Communicate order updates, delays, or changes to customers as needed
• Support continuous improvement efforts related to quoting accuracy, follow up and turnaround time

Data Management & Reporting

• Maintain accurate records of quotes, follow-ups, and customer interactions in SFDC and ERP system
• Generate reports on quote volume, conversion rates, and follow-up effectiveness
• Ensure data integrity and compliance with company processes

At least 1 year experience in Customer service position.

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Job details

Job ID JPC - 207407

Location United States

Work Model Remote

Job Type Contract

Experience 2-5 years

Industry Healthcare - Health Services

Pay Rate $21 - $24 (Hourly)

Posted August 5, 2026

Skills Customer Service

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