Job Description
Customer Service Representative requires:
- GED, high school diploma
- SAP
- Optical experience
- 1+ years' customer service, hospitality, call center
- MS Office
- Good computer navigation skills
- Ability to work from home
- Laptop
- LAN connected, no WIFI
DUTIES:
- Answers incoming calls and processes orders.
- Resolves customer complaints, troubleshoots issues to determine best path for resolution.
- Correctly documents customer interactions and tracks call types.
- Maintains support service levels and upholds Luxottica's Customer Service standards.
- Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
- Takes inbound phone calls for up-to 90% of assigned shift.
- Performs all other duties as assigned.
Numbers & Facts
| Location | Newark, New Jersey |
Skills
Call Centersunmatched
Call Monitoringunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
High School Diplomaunmatched
Identify Issuesunmatched
Laptop PCunmatched
Local Area Network (LAN)unmatched
Microsoft Officeunmatched
Network Connectivityunmatched
Order Processingunmatched
Resolve Customer Issuesunmatched
SAPunmatched
Telephone Skillsunmatched
Wi-Fiunmatched
Work From Homeunmatched
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