Customer Service Representative

Core Responsibilities

As a Customer Service Representative, you'll own assigned accounts and deliver a seamless customer experience from quote through fulfillment. You'll prepare accurate proposals, coordinate clearly across teams, resolve issues quickly, and partner with outside sales to help grow new accounts. Key responsibilities: - Manage end-to-end service for assigned customers and act as the primary point of contact - Prepare material quotes and supporting data for customer proposals and RFQs - Serve as liaison between customers and internal operating teams to resolve order, schedule, and documentation issues - Support account performance reporting and, as needed, assist with cost accounting

Required qualifications: - Associate's degree (A.A.) or equivalent - Minimum 3 years of related electronics sales experience (or equivalent combination of education and experience)

Pay range: $43,113–$53,891, plus commission on assigned accounts. Apply if you want clear ownership and measurable impact.

Total Rewards

Medical, Dental, and Vision coverage; 401(k); Life Insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; Paid Time Off; and an Employee Stock Option Plan (ESOP) to participate in long-term value.

How Your Day Runs

You'll work onsite in Norcross, GA, Monday–Friday. The day typically starts by checking priority customer requests and aligning with the outside sales team on active proposals and new-account needs. You'll spend focused time building clean, defensible quote packages, then pivot to coordinating with internal departments to keep details tight and expectations clear. As issues surface, you'll drive them to closure with direct communication and documented decisions. Late-day time is often used to confirm open items, update stakeholders, and keep account records current so nothing slips overnight.