Job Summary (List Format):
Position: Customer Service Representative 2
Location: Tucson, AZ (multiple sites)
Contract Duration: Until 06/30/2027
Pay Rate: $16/hr (W2, all inclusive), Overtime Available
Work Hours: Monday to Friday, 8:00 AM to 5:00 PM (40 hours/week)
Onsite/Local Candidates Only
Key Responsibilities:
- Interact with customers in person or by phone to provide information about products/services and resolve inquiries or complaints.
- Process requests such as orders, account cancellations, and changes to services.
- Provide services related to licenses, registrations, titles, permits, or program eligibility.
- Record and maintain details of customer interactions, transactions, and actions taken.
- Resolve billing or service complaints by processing refunds, exchanges, or bill adjustments.
- Complete and process various forms and service orders using computers.
- Refer unresolved issues to appropriate departments for further investigation.
- Determine service charges, collect payments or deposits, and arrange billing.
- Contact customers regarding inquiries, claim results, or adjustments.
- Use discretion to release information and solve complex customer service issues.
- Conduct research and analyze procedures to resolve customer concerns.
- Handle monetary transactions, reconcile cash, prepare deposits, and transmit funds to bank or state treasurer.
Required Skills:
- Ability to follow established guidelines and procedures.
- Strong problem-solving skills to handle difficult customer complaints/issues.
- Prior customer service experience.
- Must pass background check and drug screening (HireRight).
- Must be local and available for in-person interviews and quick start.
Preferred Skills:
- Bilingual (Spanish/English preferred).
Other Information:
- Local candidates only; must specify current location on resume.
- Must be available to start within 2 weeks of offer.
- Position may require handling sensitive or confidential information.
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.