We are seeking a dynamic
Customer Service Representative for a manufacturing company in Ontario.
Location: City of Ontario, CA
Pay Rate: $30–$35 per hour
Position Overview
Customer Service Representative to develop and maintain customer relationships, provide exceptional customer service, and support sales growth. This position requires strong communication skills, attention to detail, and the ability to collaborate with internal departments to ensure customer satisfaction and efficient order fulfillment.
The ideal candidate will have experience in inside sales, customer service, or account management, preferably within the cabinetry, woodworking, building materials, or manufacturing industries.
Essential Duties and Responsibilities
- Sales & Business Development
- Develop and maintain relationships with existing customers to encourage repeat business and increase sales.
- Identify customer needs and recommend appropriate products and solutions.
- Follow up on sales leads, customer inquiries, quotations, and potential orders.
- Support Account Managers with customer communications and sales activities.
- Assist in achieving departmental sales goals and business development objectives.
- Customer Service & Account Management
- Respond to customer inquiries regarding product availability, specifications, pricing, and orders.
- Provide timely, professional responses to customer questions and concerns.
- Coordinate with internal departments to ensure accurate order processing and on-time deliveries.
- Communicate order status, product availability, and delivery expectations to customers.
- Assist in resolving product questions, order discrepancies, and delivery issues.
- Build long-term customer relationships through consistent communication and dependable service.
Product Knowledge & Sales Support
- Develop a thorough understanding of the companies laminated board products, finishes, dimensions, and applications.
- Coordinate product sample requests and follow up with customers regarding their interest and potential orders.
- Provide accurate product information to support customer purchasing decisions.
Administrative & Reporting Responsibilities
- Maintain accurate customer records, sales activities, and follow-up information in company systems.
- Track customer inquiries, quotations, and order activity.
- Prepare sales activity reports and provide updates to management as requested.
- Maintain organized records of customer communications.
- Communicate customer feedback and product-related concerns to management.
- Collaborate with production, inventory, shipping, and customer service teams to meet customer requirements.
Qualifications & Requirements
- Previous experience in inside sales, customer service, account management, or a related role.
- Experience in cabinetry, woodworking, building materials, or manufacturing is preferred.
- Strong verbal and written communication skills.
- Ability to build and maintain professional customer relationships.
- Excellent organizational skills and the ability to manage multiple priorities.
- Proficiency in Microsoft Office, including Outlook, Excel, and Word.
- Strong attention to detail, follow-up, and problem-solving skills.
You should be proficient in:
- Customer Service
- Inside Sales
- Quoting
- Microsoft Office