We are accepting applications for customer service representatives to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- High school diploma, general education degree, or equivalent.
- Comfortable using computers.
- Experience working with customer support.
- Proficiency with MS Office.
- Outstanding communication and organizational skills.
- Must be able to type 35 wpm or more
Other:
- Must have current COVID test/or vaccination
- Background check
WE ARE ACCEPTING APPLICATIONS! COME AND JOIN OUR TEAM!