Customer Service Representative

The Village of Palatine Community Development Department is seeking a...

Full-time Customer Service Representative

Job Description:
This multi-support position provides clerical support to the Community Development Department, reporting to the Administrative Services Manager.

Essential job functions include, but are not limited to: answers phones and assists callers; assists visitors and provides answers to general questions; refers complex inquiries to appropriate personnel; maintains filing systems; processes permits, licenses and registrations; coordinates monthly mailings; provides minute taking at various meetings; schedules inspections; enters appropriate information into permitting software, databases and spreadsheets; and responds to freedom of information (FOIA) requests.

Qualifications:
The position requires a high school diploma or equivalent with two to three years of experience in a similar position. An associate's degree is preferred. The ideal candidate will have strong communication and customer service skills, knowledge of Microsoft Office, EnerGov permitting software, and the ability to learn new software programs. Must be flexible to accommodate a changing work environment and have strong organizational skills. Previous municipal experience is also preferred.

Salary & Benefits:
Hiring range: $49,940 to $59,386 annually, depending on qualifications. Full range: $49,940 to $72,381 annually.

The Village of Palatine provides a competitive benefits package that includes participation in the Illinois Municipal Retirement Fund (IMRF), comprehensive health insurance, paid time off, and additional employee benefits.

Hours:This is a Monday through Friday position, 35 hours per week; 8:00 am to 4:00 pm, with some evening hours required.

To Apply: Candidates must complete the full application to be considered for this position. Please include a resume and cover letter with your application.