Customer Service Representative

Edible Arrangements
  • Palm Harbor, Florida
    17 days ago

    Job Description

    Fruit Expert and Designer



    Who are we and what do we do?



    Edible Arrangements® is a leader in the gifting category with delicious,

    hand-crafted offerings which we’ve expanded to a range of gifts and treats for

    every moment including our new treat business, Incredible Edibles®. From our

    signature Edible Arrangements® Fruit Bouquets, Dipped Fruit® boxes, fresh fruit

    smoothies and more, Edible’s exceptionally crafted gifts and treats continue to

    fill the world with goodness. Through Edible’s 1,000 independently owned

    franchise locations, the mission of the brand - no matter how big it gets - is

    to WOW you with every piece of fruit that’s dipped, box that’s filled or

    arrangement that’s hand-delivered.



    Through all of our incredible years, we’ve remained committed to our 5Ps: Our

    promise–To WOW each and every customer. Our products–Natural,

    novel and delicious. Our places–Stores, vans and edible.com. Our

    People–Both our corporate and in-store employees. Our purpose–To

    celebrate what’s good in life.



    Who we’re looking for:



    The Fruit Expert® - Customer Service & Production Associate is responsible

    for creating the mouthwatering arrangements, dipped fruit boxes, and cut fruit

    for Edible® treat products, following proper operational procedures. He or she

    also ensures Edible® service standards are met and surpassed by providing

    customers with prompt service, delivering a WOW experience.

    How you’ll make an

    impact:


    • Build arrangements according to our brand standards

    • Prepare a variety of arrangements according to
    • customers' orders or supervisors' instructions, following approved
    • procedures and proper portion sizes

    • Wash, peel and/or cut various fruit to prepare for
    • arranging

    • Package arrangements or dipped fruit

    • Performs cleaning tasks in accordance with the cleaning
    • standards and works as a store team player; Clean work areas, equipment,
    • utensils, and dishes

    • Remove trash and clean kitchen waste containers

    • Follows proper food sanitation and handling procedures

    • Demonstrates a strong understanding of product knowledge
    • and quality standards

    • Welcomes and connects with every customer to provide
    • excellent customer service

    • Discovers customer needs and appropriately suggests
    • products with every customer to enhance the customer experience

    • Uses effective sales approaches and displays strong
    • knowledge of product line; Effectively converts customer inquiries into
    • sales

    • Builds long-term relationships and builds the trust and
    • loyalty of customers

    • Responds to customer needs; Manages difficult customer
    • situations in a calm and professional manner

    • Takes responsibility to learn all aspects of the
    • position

    • Learns and demonstrates creating the Edible® Experience



    And here’s what we think you’re like:


    • High School Diploma or equivalent preferred

    • Excellent customer service and communication skills

    • Positive attitude

    • Enjoys working within a team

    • Enjoys working in a fast-paced environment

    • Drive and determination

    • Computer skills including Microsoft software and
    • register skills

    • Ability to lift, carry and/or push objects weighing up
    • to 50 lbs.

    • Ability to stand, bend, reach and scoop throughout
    • assigned shift



    We are proud to be an EEO/AA employer. Applicants for employment are considered

    without regard to race, creed, color, religion, sex, sexual orientation,

    marital status, national origin, age, and disability, status as a veteran,

    Vietnam Era Veteran, or being a member of the Reserves or National Guard.

    Work schedule

    • Weekend availability
    • Monday to Friday
    • Day shift
    • Holidays

    Benefits

    • Flexible schedule

    Numbers & Facts

    LocationPalm Harbor, Florida

    Skills

    • Communication Skillsunmatched
    • Customer Experienceunmatched
    • Customer Support/Serviceunmatched
    • Housekeeping/Cleaningunmatched
    • Material Movingunmatched
    • Operations Processesunmatched
    • Quality Metricsunmatched
    • Resolve Customer Issuesunmatched
    • Salesunmatched
    • Sanitationunmatched
    • Team Playerunmatched

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