Benefits:- 401(k) matching
- Dental insurance
- Opportunity for advancement
- Vision insurance
- 401(k)
- Health insurance
- Paid time off
About the Role:Capital Medical And Surgical Inc is looking for a motivated and compassionate Customer Service Representative to join our team in Panama City, FL! In this role, you'll be the friendly voice and face of our company, helping customers navigate their medical and surgical supply needs with confidence and care. If you thrive in a fast-paced healthcare environment and love making a difference, we want to hear from you!
Responsibilities:- Respond to customer inquiries via phone, email, and in-person regarding medical and surgical products and services
- Process orders, returns, and exchanges accurately and efficiently
- Coordinate with internal teams to ensure timely delivery and fulfillment of customer orders
- Maintain up-to-date knowledge of product inventory, pricing, and availability
- Resolve customer complaints and issues with professionalism and a solutions-focused approach
- Accurately enter and manage customer data and order information in company systems
- Support sales representatives and clinical staff with customer account management
Requirements:- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1+ years of customer service experience, preferably in healthcare, medical supply, or a related field
- Strong communication and interpersonal skills with a customer-first attitude
- Proficiency in Microsoft Office Suite and experience with order management or CRM software
- Ability to multitask and prioritize in a fast-paced environment
- Detail-oriented with strong organizational and data entry skills
- Knowledge of medical terminology or surgical supplies is a plus
About Us:Capital Medical And Surgical Inc has been a trusted provider of medical and surgical supplies serving the Panama City, FL community and beyond. Our customers rely on us for quality products, expert guidance, and dependable service that supports better patient outcomes. We pride ourselves on a supportive team culture where employees are valued, empowered, and given the tools they need to succeed.