Customer Service Representative

Primary Responsibilities:

• Call/Take phone calls from homeowners and retailers in their respective areas

• Contacts home owner and evaluates cosmetic repairs needed from list they supplied

• Verify correct home owner information, phone numbers, email address, home location physical address

• Contact every home owner to advise that their work order is in progress. Read thru the scripted one time cosmetic visit and remaining limited one year plumbing and electrical warranty

• Contact retailers regarding and lot or display model re-work

• Assign technician to home owner within their geographic location

• Writes Work Orders for Service Technicians/Contractors

• Writes up parts needed

• Attaches Décor Page for home and any schematics needed to complete repairs at job site

• Arranges best way to get parts to technician;

• Finalize work orders, and determinations for state - close out in system (Deacom)

• Coordinate and prioritize work orders with Service Manager, and service team through meetings

• Review completed work orders for any flaws, or inadequacies on technician's part.