Customer Service Representative

Customer Service Representative – Taxpayer Services
Location: Phoenix, AZ (Near Downtown)
Pay: $17.00–$18.00/hour
Schedule: Monday–Friday | 8:00 AM–5:00 PM | 40 hours/week
Assignment Length: 6 Months–1 Year Contract
Hybrid: Three days onsite, two days remote (based on business and project needs)

Position Overview

The Customer Service Representative is responsible for assisting taxpayers with account questions and providing support related to tax policies, filing requirements, and account maintenance. This role researches taxpayer accounts, completes account adjustments, and resolves concerns across multiple tax types while delivering exceptional customer service through multiple communication channels.

Key Responsibilities

• Assist taxpayers through phone calls, live chat, email, written correspondence, and walk-in services.
• Answer questions regarding tax filings, policies, procedures, and account requirements.
• Research taxpayer accounts to resolve billing, refund, and account-related issues.
• Complete account adjustments and accurately document customer interactions.
• Provide taxpayer education and explain filing requirements.
• Maintain confidentiality while handling sensitive financial and personal information.
• Navigate multiple computer systems to research and resolve customer concerns.
• Collaborate with team members to resolve complex taxpayer inquiries.

Required Qualifications

• Previous customer service experience.
• Basic computer and office skills.
• Strong verbal and written communication skills.
• Ability to research information and resolve customer concerns.
• Strong attention to detail and organizational skills.
• Ability to multitask while working across multiple systems and communication channels.

Preferred Qualifications

• Customer service or call center experience.
• Experience assisting customers with taxes, billing, refunds, or account disputes.
• Experience working with confidential financial or personal information.