Description
Now Hiring: Customer Service Representative
Full-Time | Weekend Availability Required
Are you passionate about helping people during important life moments—moves, transitions, and new beginnings? Do you enjoy problem-solving and delivering service that truly makes a difference? If so, we’d love to hear from you!
Storage Post is a growing real estate owner/operator of self-storage facilities dedicated to providing secure, convenient, and customer-friendly storage solutions. Our success is built on exceptional service, operational excellence, and a commitment to making storage simple and stress-free for our customers. From first inquiry to long-term storage needs, our team ensures every customer interaction is handled with care, professionalism, and efficiency.
Key Responsibilities
The Customer Service Representative plays a vital role as a frontline ambassador for our company. You will manage customer service inquiries, support overflow sales calls, and help customers find the right storage solutions—while upholding the highest service standards.
You will:
- Take ownership of customer inquiries and deliver solutions tailored to customer needs
- Handle inbound customer service calls while maintaining a 95% answer rate
- Monitor support queues and address customer-related issues promptly
- Answer rollover sales calls using provided scripts to ensure a positive experience
- Manage customer credits and assist with claim management
- Identify and report operational issues or gaps in procedures
- Support ad hoc operational projects as assigned by the Call Center Supervisor
- Perform other duties as needed to support the team’s success
Skills, Knowledge and Expertise
- 2+ years of customer service experience.
- Previous in-bound customer service calls experience preferred.
- Flexibility to work varied schedules, including weekends.
- A genuine passion for delivering exceptional customer service.
- Excellent verbal and written communication skills.
- A pleasant, professional phone presence.
- Strong time management and organizational skills.
- Confidence handling customer concerns and resolving conflicts.
- Ability to remain calm and effective in a sometimes high-pressure environment.
- A collaborative mindset and ability to work well with others.
Benefits
- Full Benefits Package – 100% employer-paid Medical, Dental & Vision for full-time employees
- 401(k) + 4% Employer Match – Invest in your future while building your career.
- 24 Paid Days Off/Year – Because work-life balance matters.