Customer Service Representative (Plumbing)

Reliant Plumbing

Customer Service Representative (Plumbing)

Location: San Antonio, TX | In-person office role with a hybrid opportunity afterward 

Earn $17 - $24 an hour while helping customers take the first step toward resolving their plumbing problems.

Reliant Plumbing is a locally owned company founded by plumber Max Hicks in 2014. Serving residential and commercial customers across Central Texas, we bring together field professionals and office staff who care about clear communication, reliable service, and finding the right solution. 

About the Role

You'll be the first person customers connect with when they contact Reliant Plumbing. Whether they call with an urgent plumbing issue or send an online inquiry, you'll listen, gather accurate information, and help schedule service.

Your role extends beyond the first conversation. You'll keep customers informed, support technicians throughout the day, and help maintain the records that keep service running smoothly.

This is a full-time position. Some evening or weekend availability may be required. Hybrid work opportunities are available after successful training, depending on performance, schedule, and experience level.

What You'll Do

• Answer incoming calls, understand customer needs, and schedule plumbing service appointments.
• Follow up on missed calls, web leads, and customer inquiries.
• Explain available services and appointment options clearly.
• Keep customers informed about scheduling changes and answer service questions.
• Make outbound calls for follow-up, satisfaction checks, feedback, and membership education.
• Support technicians and field operations throughout the day.
• Respond professionally to customer emails and online messages.
• Verify technician paperwork, receipts, and job documentation.
• Maintain accurate customer records and internal notes.
• Help with administrative and operational tasks as needed.

What You'll Need

Required qualifications

• High school diploma or equivalent.
• Clear, professional communication and the ability to remain calm during stressful customer situations.
• Basic computer proficiency and accurate data entry skills.
• Familiarity with Microsoft Office, Google Workspace, and scheduling software.
• An organized approach to handling calls, messages, appointments, and records.
• Reliable transportation.
• Ability to pass a background check.

Preferred qualifications

• Experience in customer service, dispatching, scheduling, hospitality, call centers, or office administration.
• Experience in plumbing, HVAC, or another home service business.
• Familiarity with ServiceTitan.

Pay and Employment Details

• Full-time, W-2 employment
• Pay: $17 - $24 per hour.
• Health, dental, vision, and life insurance paid 100% by the employer.
• 401(k) with a 4% company match.
• Paid time off and paid holidays.
• Year-end bonus opportunities.
• Company-provided laptop.
• Training and growth opportunities within the company.
• Hybrid work opportunities after successful training, subject to performance, schedule, and experience level.
• Schedule: Full-time, Monday through Friday.

Why Join Reliant Plumbing?

• You'll help people move from a stressful plumbing problem toward getting service scheduled.
• You'll work with office staff and field professionals who rely on accurate information and clear communication.
• Employer-paid insurance, paid time off, and retirement contributions support you beyond the workday.
• As Reliant grows, you'll have opportunities to build your skills and explore your next step within the company. 

Apply today. 

Tell us about your experience helping customers, coordinating schedules, or supporting a busy team. 

Reliant Plumbing is an equal opportunity employer and considers qualified applicants without regard to legally protected characteristics.