Job Title: Customer Service Representative
Pay:$18.00 hourly
Hours:
8:00 a.m.-4:00 p.m. Monday- Wednesday
8:00 a.m.-1:00 p.m. Thursday
Off Friday
Location: Plymouth, Indiana
The Customer Service Representative plays a key role in supporting customers through phone, email, and social media while also managing the company’s online presence. This position requires a creative, organized individual who is comfortable working in a fast?paced environment and is committed to delivering exceptional customer service. The role includes responding to customer inquiries, processing orders while promoting great customer satisfaction.
Essential Responsibilities
- Process new customer orders, payments, order changes, returns, and exchanges, address billing concerns.
- Respond to customer questions, concerns, and complaints through telephone, social media, and email.
- Maintain strong knowledge of company products and services to provide prompt, courteous, and accurate responses.
- Draft original responses for unique or complex customer situations.
- Prioritize and resolve customer emails efficiently based on urgency and context.
- Monitor and engage with customer inquiries and interactions on company social media platforms.
- Assist in shipping out customer orders as needed.
- Collaborate with the warehouse to expedite orders, manage changes, and process returns/exchanges.
- Support order printing and expediting processes.
- Assist with processing online orders.
Required Knowledge & Experience
- Must excel at customer service and always maintain an incredibly positive and professional demeanor.
- Ability to manage high volumes of inbound and outbound calls, customer queries, and concerns professionally and courteously.
- Exceptional written and verbal communication skills.
- Ability to maintain accurate records of customer interactions and transactions with strong attention to detail.
- Previous experience in customer service, sales, or related fields.
- Proficiency in navigating multiple online interfaces and systems.
- Ability to manage tasks in a time?sensitive environment and adapt to changing priorities.
- Ability to multitask effectively, such as handling customer inquiries while updating records.
- Ability to learn, retain, and effectively use information about product lines and company knowledge base.
- Strong interpersonal skills and ability to build rapport with both onsite and remote supervisors and coworkers.
- Experience responding to social media comments and messages.
- Proactive in identifying recurring customer themes or complaints and escalating issues when necessary.
- Team?oriented mindset and ability to work independently without constant supervision.
- Some knowledge of plants is helpful; willingness to learn nursery stock types and care requirements is required.
- Minimum 1 year of experience as a customer service representative or similar role.
Work Environment & Physical Requirements
- Fast?paced, seasonal workload with peak activity during spring shipping season.
- Regular interaction with warehouse, farm, and office teams.
- Work performed primarily in an office setting, with periodic time spent in warehouse or cooler areas.
- Ability to sit, stand, walk, and move between departments throughout the day.
- Occasional lifting of up to 25 lbs.
- Occasional exposure to cooler environments when assisting with inventory or shipping tasks.
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