Customer Service Representative

Customer Service Representative

Baer's Furniture, Florida's premier furniture company, is searching for a Customer Service Representative to join our call center team. Our Customer Service Representatives help set Baer's Furniture apart from other furniture retailers by providing highly professional and knowledgeable service to our customers. Customer Service Representatives assist customers with inquiries on product and service information, and resolve any issues our customers might have with orders or deliveries.

Responsibilities include, but are not limited to the following:

• Manage a high volume of incoming phone calls from customers who have questions or concerns about our products and services;
• Identify and assess customers' needs and provide accurate, valid and complete information using the right methods and tools;
• Build sustainable relationships and trust with customers through open and interactive communication;
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution;
• Keep records of customer interactions, transactions, comments and complaints using our CRM system;
• Follow communication procedures, guidelines and policies;
• Work with other departments such as sales, delivery, warehouse, etc. to coordinate and ensure customer satisfaction.

Requirements:

• Proven customer support experience or experience as a client service representative;
• Strong phone contact handling skills and active listening;
• Propper email etiquette;
• Familiarity with routing systems and practices;
• Excellent communication and interpersonal skills;
• Ability to multi-task, prioritize and manage time effectively;
• High school diploma or equivalent;
• Knowledge of furniture products and services is a plus;
• Bilingual English/Spanish is a plus.

Baers is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics