Customer Service Representative

Molly Maid

  • Portland, Oregon
  • 30+ days ago
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    Skills

    • Administrative Skillsunmatched
    • Communication Skillsunmatched
    • Customer Support/Serviceunmatched
    • Data Entryunmatched
    • Detail Orientedunmatched
    • English Languageunmatched
    • Housekeeping/Cleaningunmatched
    • Maintenance Servicesunmatched
    • Marketingunmatched
    • Multilingualunmatched
    • Payment Processingunmatched
    • People Managementunmatched
    • Presentation/Verbal Skillsunmatched
    • Problem Solving Skillsunmatched
    • Resolve Customer Issuesunmatched
    • Salesunmatched
    • Spanish Languageunmatched
    • Team Playerunmatched
    • Telephone Skillsunmatched
    • Trademarksunmatched
    • Writing Skillsunmatched

    Description

    As a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

    You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

    Specific Responsibilities:

    • Receive incoming calls in professional and courteous manner
    • Schedule estimates & cleans
    • Perform marketing functions to sell additional work and earn business
    • Return customer calls, respond to customer complaints, and resolve breakage issues
    • Perform administrative functions including data entry, payment processing, and supply inventory
    • Assist with personnel management, including hiring and recruiting functions
    • Perform other duties as needed which may include cross-training in related positions

    Job Requirements:

    • Must be fluently bilingual in Spanish & English, both written and verbal
    • Minimum two years admin experience
    • Strong written and verbal communication skills  
    • Detail-oriented with strong data entry skills
    • Positive Attitude
    • Team player who can work independently

    Benefits: Benefits package varies by location

    We are actively interviewing for this position - Apply today and our hiring manager will follow-up!

    *All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

    Numbers & Facts

    LocationPortland, Oregon

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