Customer Service Representative

Madden Industrial Craftsmen is seeking a Customer Service Representative for our client in Portland, OR. This is a great fit for an eager, motivated self-starter who loves learning, asks great questions, and thrives in a fast-paced office.

Pay & Schedule

Pay: $28-$30/hr

Schedule: Monday-Friday, 8:00 AM-5:00 PM.

What You'll Do

• Answer customer calls and emails, and keep orders organized, confirmed promptly, and filed accurately

• Coordinate shipping by processing truck and carrier orders, getting freight quotes, and scheduling pickups

• Prepare and send order paperwork, including invoices, COAs, RMAs, and credit and debit memos

• Keep customer pricing, contacts, quotes, and special instructions accurate and up to date in Chempax and shared files

• Support 3rd party customers by receiving shipments, tracking customer inventory, and sending inventory reports

• Manage inventory for customers by maintaining min/max levels, placing vendor POs, and arranging carriers

• Flag inventory issues, low-margin products, and back orders to the right teams, and cover for fellow CSRs when needed

What You Bring

• A positive attitude, a willingness to learn, and the initiative to ask questions and take ownership

• Previous customer service, order entry, or inside sales experience

• Strong attention to detail with orders, invoices, and paperwork

• Ability to prioritize and meet deadlines in a fast-paced environment

• Clear, friendly communication skills by phone and email

• Comfort with computers, order systems, and Excel or similar tools

Benefits

• Medical insurance

• Paid sick time

• Holidays

• 401k matching

Work Environment

This is a team-oriented office environment where you'll spend your day at a desk on the phone and computer, with the freedom to sit or stand as you work. You'll partner closely with the warehouse, purchasing, and your fellow CSRs in a fast-moving, supportive atmosphere where curiosity and initiative are valued.

#ZR #MON