Customer Service Representative – Promotional Products & Apparel

Job Summary

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent in-depth knowledge of company products and programs as well as communicating effectively with all Range Printing team members.

Specific Job-Related Duties

• Meets with customers or sales representatives to gather job specifications so accurate estimates of job costs can be generated, making recommendations whenever possible for improved product quality, service and/or pricing.
• Prepares or obtains estimates and presents to customers.
• Works closely with internal staff and outside vendors to prepare orders.
• Prepares or obtains proofs to sends to customers as needed.
• Monitors jobs through the production process to assure timely completion.
• Responds timely and accurately to customer inquiries as needed.
• Assists in greeting walk in visitors and directs them to the appropriate person.
• Provides timely feedback to the company regarding customer concerns.
• Answers phone in a professional, business-like fashion and directs calls to the appropriate person as needed.
• Other duties as assigned.
• Improves him/herself in any way possible to enhance job performance.
• Promotes Range Printing, its Mission, Philosophies, Values, programs and
  achievements to the public and other employees.
• Identifies organizational opportunities for improvement and brings
  solutions and suggestions to management’s attention.
• Functions as a team member by assisting, supporting, and encouraging other
  employees in any way possible.
• Maintains working knowledge of Microsoft Office Software and other software used by
  the company.
• Completes successfully all agreed upon continuing education, i.e., classes, seminars, etc. in a timely fashion.
• Performs related work as required, willingly and eagerly.

Desired Skills & Qualifications

Excellent verbal and written communication skills. Excellent computer skills. Reliable and on-time for job while being focused on the job. Positive attitude while working productively to build strong customer relationships with a can-do attitude. Being able to work carefully and accurately in a fast-paced environment.
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our valued customers and will play a crucial role in ensuring their satisfaction. If you are passionate about providing excellent service, have strong communication skills, and enjoy problem-solving, we would love to hear from you.

Benefits Package

Health Insurance, HSA Contribution, Short Term Disability, Life Insurance, Paid Time Off, Holiday pay, and 401K match.

Job Type

Full-time, 8-hours, day shift, Monday through Friday, Expected hours: 40 per week.