Customer Service Representative

Position Overview

The Customer Service Representative (CSR) plays an important role in creating a positive and reliable experience for our customers while supporting strong communication across the business. Working closely with customers, Sales, Production, and other internal teams, the CSR helps keep customer needs, orders, and commitments moving in the right direction. This position is ideal for someone who enjoys building relationships, solving problems, staying organized, and working as part of a team. A positive attitude, strong communication skills, attention to detail, and a willingness to learn are important to success in this role.

Responsibilities

• Develop professional relationships with customers and coworkers.
• Enter and verify quote and order information in ESP.
• Navigate customer portals, applications, and other procurement platforms.
• Maintain and verify customer pricing accuracy.
• Track orders to support accurate shipping dates.
• Process daily warehouse stock releases and maintain on-site and off-site warehouse inventory.
• Assist Accounting with billing issues.
• Maintain customer files, including quotes and purchase orders.
• Update quotes, production documents, orders, and related system information.
• Communicate with customers and internal departments by phone and electronically.
• Support the Quality Department with customer issues and complaint handling.

Qualification

• High school diploma required.
• Minimum of one year of experience in a customer service environment.
• Strong customer focus and commitment to providing excellent service.
• Positive attitude with a professional, team-oriented approach.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to work effectively with customers, coworkers, and multiple departments.
• Self-motivated with the ability to work independently and take initiative.
• Strong attention to detail and problem-solving skills.
• Proficiency in Microsoft Office and previous data-entry experience.
• Manufacturing knowledge preferred
• Ability to prioritize and manage multiple responsibilities in a fast-paced, team-based environment.

Compensation & Benefits

In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, company matching 401(k) and pension. Green Bay Packaging benefits may vary by position or division.

Company Overview

Started in 1933, Green Bay Packaging Inc. is a family-owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, WI, Green Bay Packaging Inc. employs over 5,000 team members and operates more than 40 facilities in 16 states. Green Bay Packaging is committed to innovative product development, sustainable forestry practices, and emphasizes safety, quality, and continuous improvement. For more information, visit gbp.com.