Billing, Business Solutions, Call Centers, Customer Support/Service, Dental Insurance, Distribution Services, Documentation, Employee Assistance Plan, English Language, Establish Priorities, French Language, Graphics, High School Diploma, Keyboards, Lift/Move 50 Pounds, Metrics, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multilingual, People Management, Price Quotes, Record Keeping, Revenue Growth, Sales, Spanish Language, Vision Plan, Willing to Travel, eCommerce
Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now and take the first step toward a rewarding career!
Responsible for providing our customers with a world-class experience through excellent product knowledge, customer service skills, and use of our business systems.
Essential Job Duties
- Provide quality customer service.
- Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services.
- Handle phone calls and emails from customers pertaining to price quotes for inbound inquiries, purchase quotes for vehicles considered for sale and various customer issues and inquiries.
- Ensure the company establishes and maintain constant communication with customers.
- Knowledgeable on all aspects of product inventory which may include sales and product information, cancellations, credits, invoicing and/or customer service inquiries.
- May require an understanding of eBay and eCommerce sites.
- May generate sales/buys from online leads.
- Provide customers with a better solution when available, and assist our customers in finding the products they need.
- Perform all tasks to specified standards and metrics on a consistent basis.
- Assume other duties as assigned.
Supervisory Responsibilities
- Not responsible for supervising employees.
Minimum Requirements
Education & Experience
Preferred Requirements
- Associate's Degree
- Sales or customer service experience, especially in a call center environment.
- Bi-Lingual, English & Spanish or English & French.
Knowledge/Skills/Abilities
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
- Frequent use of Outlook, Word, Excel, graphics, etc.
- Basic messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.
- Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
- Decisions generally affect own job or assigned functional area.
- Results are defined and existing practices are used as guidelines for how to complete work activities; works closely with supervisor/manager who provides broad guidance and overall direction.
- Prioritize assigned and routine tasks. Handle appropriately.
- No additional competencies required.
Essential Physical Demands/Work Environment
- Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.
- Travel may be required periodically, including overnight stays (contingent on position requirements).
- Must be able to lift up to 50 pounds.
Benefits:
- Health/Dental/Vision Insurance
- Paid Time Off
- Paid Parental Leave
- Fertility Coverage
- 401k with Generous Company Match
- Company Paid Life Insurance and Long-Term Disability
- Short-Term Disability
- Employee Assistance Program
- Tuition Reimbursement
- Employee Discounts
- PNC Daily Pay Option
Join us for an exciting career journey with positive, driven individuals.
L
LKQ Corp
Who we are...Keystone Automotive Operations, Inc., based in Exeter, Pennsylvania is the leading distributor and marketer of aftermarket automotive equipment and accessories in North America. During our 40+ year history, we have grown from a single auto parts store to become the largest warehouse distributor in our industry.
Service and Reach... Keystone serves the diverse interests and needs of auto enthusiasts and their installers across North America. Keystone offers the largest assortment of specialty products in the automotive aftermarket industry including 165,000+ unique SKUs from 800+ suppliers.
The company operates 7 warehouses and 47 non-inventory stocking cross-docks in the United States and Canada. The logistics distribution network utilizes over 350 trucks to provide next-day delivery for customers in all 48 continental U.S. States and 9 of the Canadian Provinces, and we ship globally, to customers in over 40 countries.
500 to 999 employees
http://www.keystoneautomotive.com/