Customer Service Representative

With our customers, we Listen. Learn. Deliver

Guided by our company values, the Customer Account Coordinator is responsible for managing assigned customer accounts by processing purchase orders, coordinating order fulfillment, and providing exceptional customer support throughout the order-to-delivery process. This is a business-to-business customer service role focused on account ownership, order management, and cross-functional collaboration.

Experience exclusively in call center environments is not applicable to this position.

Our People Promise:

• No Nonsense - We are bold and direct
• High Touch - Its business and its personal
• Informal - We are approachable at all levels
• Take Initiative - We are free to explore
• Can do - We believe anything is possible

Fundamental Areas of Focus:

• Reviews, interprets, and accurately enters customer purchase orders through the order-to-invoice process.
• Provides prompt response and follow-up to customer concerns and/or complaints.
• Partners with Strategic Account Leads to build relationships and trust with key customers.
• Collaborates with the Sales and Strategy Team to execute special customer programs and product allocations.
• Accurately executes credits in coordination with the Finance and Inventory Control teams.
• Manage an assigned portfolio of customer accounts, serving as the primary point of contact for purchase orders, order status, customer inquiries, and issue resolution.
• Monitor inventory availability and collaborate with Operations and Logistics to communicate order status and product availability to customers.
• Works with Logistics and 3PL to monitor customer shipments.
• Engage with team members to stay updated on product knowledge.

Talent and Knack:

• Proficient computer skills, especially with Microsoft Office applications (Excel, Outlook, Teams, Word, PowerPoint)
• Written and oral skills to communicate with all levels of business.
• Exceptional attention to detail with a commitment to accuracy when processing customer orders.
• Ability to prioritize competing priorities and adapt quickly in a fast-paced environment.
• Strong problem-solving and critical thinking skills with the ability to work independently and make sound decisions.
• Experience with SAP Business One and Salesforce is a plus.
• Ability to work 8:00am - 5:00pm ET Monday thru Friday and until 7:00pm on a rotating schedule.
• Ambassador for our brand while keeping the customer first mentality.
• Able to thrive in a high-pressure environment (busy season)
• Team player who collaborates effectively across Sales, Logistics, Operations, Finance and Inventory Control.

Requirements:

• 3-5 years' experience in a product, not service, related business within the manufacturing industry is preferred.
• Candidates whose experience is primarily in high-volume call center environments may not be the best fit for this role. We are seeking individuals with experience supporting customer accounts, purchase orders, and order management within a manufacturing or product-based business.
• Experience supporting large volume customer accounts within a manufacturing, distribution, logistics, or product-based business environment preferred.
• Experience with SAP Business One a plus.
• Experience in MS Office programs (Excel, PowerPoint and Word) and an ability to learn and master our proprietary order processing system.
• An energetic and positive attitude with the ability to multi-task are essential.
• This job requires the candidate to be in the office three days per week.
• Excellent written and verbal communication skills, with the ability to communicate professionally with internal and external customers through email and other written correspondence.

ADAMA Ltd. is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.