Communication Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Service Software, Customer Support/Service, High School Diploma, Higher Education, Online Chat, Order Processing, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product Support, Record Keeping, Resolve Customer Issues, Returns Processing, Writing Skills
The Customer Service Representative role is based in Raleigh, NC, within the Customer Service department.
We seek a dedicated individual to serve as the first point of contact for customers, addressing inquiries, resolving issues, and providing information with professionalism and friendliness.
Key responsibilities:
- Respond to customer inquiries via phone, email, and live chat promptly.
- Resolve complaints and issues through active listening and solutions.
- Maintain detailed records of interactions using CRM systems.
- Provide product support and information to assist customer decisions.
- Assist with processing orders, returns, and exchanges according to policies.
- Collaborate with team members to improve processes and meet customer needs.
Qualifications:
- High school diploma or equivalent; higher education preferred.
- Experience in customer service or related fields.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills focused on customer satisfaction.
- Flexibility to work evenings and weekends if required.
- Proficiency with customer service software and CRM systems.