Customer Service Representative

About the Role

We are one of the top locally owned Ace Handyman Service locations in the country! We provide home repair and improvement and are backed by the trusted Ace Hardware brand. As we continue to grow, we are looking for a highly organized Customer Service Representative / Office Administrator to help manage customer calls, schedule appointments, and support daily office operations.

In this role, you will educate customers about our services and coordinate schedules for our craftsmen. The goal is to listen to customers, understand their needs, and match them with the right craftsmen to deliver a great experience.

No construction experience required, but prior experience will expedite training. This is a great opportunity to grow with a nationally recognized brand while working with a local team with a great culture.

What You Will Do

• Answer inbound calls and respond to customer inquiries
• Educate customers about our services, pricing, and scheduling process
• Schedule service appointments for multiple craftsmen
• Coordinate schedules to maximize efficiency and customer satisfaction
• Respond to job leads quickly and follow up with customers
• Maintain customer records and job notes in our scheduling system
• Provide logistical support to craftsmen including material coordination
• Help ensure a smooth and positive customer experience from first call through job completion
• Complete various administrative tasks

Compensation and Benefits

• Competitive salary ranging from $41,000 to $44,000 per year plus monthly performance bonuses
• Discretionary performance bonuses
• Health insurance including medical, dental, and vision
• Telehealth and mental health resources
• Paid vacation
• Paid birthday off
• 401k with company match
• Growth and advancement opportunities

What We Are Looking For

We are seeking professionals who are organized, detail oriented, and comfortable working in a fast paced service environment. This role requires strong communication skills and the ability to multitask while keeping customers and craftsmen informed.

• Strong customer service skills
• Comfortable speaking with customers and assisting with service recommendations
• Professional phone etiquette
• Highly organized with strong multitasking ability
• Comfortable learning and using scheduling and CRM software
• Excellent written and verbal communication
• Strong administrative or office management background preferred
• A solution focused mindset and ability to adapt quickly
• ServiceTitan experience preferred but not required

Schedule

• Full time position
• Monday through Friday schedule
• Saturday overtime availability

Build a fun and rewarding career with an industry leader. Apply today!