Customer Service Representative

About Us:

We are a full-service mechanical contractor providing customers in the commercial, residential, and industrial sectors with innovative, energy-efficient heating and air conditioning services, automation and controls, industrial piping, new construction design and installation, and maintenance and replacement services.

Job Summary:

 

A Customer Service Representative will act as a liaison, provide product/services information and resolve emerging problems that our customer accounts might face with accuracy and efficiency.  The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. 

Essential Duties & Responsibilities:

Primary Duties and Responsibilities: 

• Manage large amounts of incoming calls. 

• Identify and assess customers’ needs to achieve satisfaction. 

• Build sustainable relationships and trust with customer accounts through open and interactive communication. 

• Provide accurate, valid and complete information by using the right methods/tools. 

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 

• Keep records of customer interactions, process customer accounts and file documents. 

• Follow communication procedures, guidelines and policies. 

Qualifications:

Qualifications: 

• Proven customer support experience or experience as a client service representative. 

• Strong phone contact handling skills and active listening. 

• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular). 

• Customer orientation and ability to adapt/respond to different types of characters. 

• Excellent communication and presentation skills. 

• Ability to multi-task, prioritize, and manage time effectively. 

• High school diploma or higher. 

#newcomb

Physical Demands:

Physical Requirements:  

• Regularly spend long hours sitting and using office equipment and computers.  

• Regularly use hands and fingers to handle, control or feel objects tools or controls. 

• Regularly repeat the same movements when entering data. 

• Regularly speak clearly so listeners can understand. 

Equal Opportunity Employer: As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Affirmative Action Policy:

Please review our Affirmative Action Policy.

Notice to Prospective Employees: Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.