At NC Farm Bureau, we operate with integrity, employ people who care, and offer benefits that grow with you.Come join the Farm Bureau family.Customer Service Representative LocationDepartmentPosition Reports ToOperationsCustomer Service Unit SupervisorAbout Us At North Carolina Farm Bureau Insurance, we take pride in our strong, community-oriented roots that began right here in North Carolina. In 1953, our company was born out of the need to provide insurance coverage to our farmers and rural communities. Now, with local offices in each of the 100 counties, we provide services to all North Carolinians across the state. Here at NCFB we are a familiar face in the community with a service oriented mindset that truly sets us apart. Guided by our mission, we are deeply committed to both our neighbors and employees. Helping you is what we do best! If you are passionate about making a meaningful impact and value a people-centered culture, we invite you to join us!About the Role As a Customer Service Representative, you will play a key role in our fast-paced contact center. Focused on billing analysis and problem-solving, you will handle customer inquiries via phone and email. Join our collaborative team and contribute to our mission of providing exceptional service and resolving issues effectively.Education and Experience High school graduate or equivalent required.Applicants with experience in office-based customer service will be given preference.Required Skills and Abilities Efficiency and ProfessionalismPresent a professional and personable attitudeAnalyze complex problems and communicate findingsMulti-task in a fast-paced customer service environmentPossess exceptional written and verbal communication skillsCollaborate effectively with other team membersDemonstrate a basic knowledge of Microsoft Word, Excel, and OutlookCapacity to absorb extensive on-the-job trainingLocation and Commitments Full-time role based at our Corporate Office in Raleigh, NC40 hours per weekResponsibilities of the Role Answer a wide variety of phone and email inquiries from customers, agents, and third parties.Interpret billing information to clarify charges to customer accounts.Document customer interactions and outcomes.Devise solutions to billing and policy issues, assign tasks to other units for processing, and follow up to ensure timely resolution.Help customers resolve basic technical issues with the website and Customer Portal.Process credit and debit card payments.Assist with Claims Loss Notice Entry.This document is intended to outline the essential responsibilities of the position, and does not limit the tasks that may be assigned or amended by the supervisor.How to Apply Send your resume and cover letter to our Corporate Talent Administrator , Kristin Tolley.Send by Mail Send by Email Send your resume and cover letter to our Corporate Talent Administrator , Kristin Tolley.Farm Bureau is an equal employment opportunity employer, and it is the policy of Farm Bureau to maintain a working environment free of discrimination, intimidation, and harassment. This means that all employment decisions at Farm Bureau shall be based on merit, qualifications, and abilities without regard to race, color, creed, religion, sex, national origin, age, physical/mental disabilities, veteran status, or any other characteristic protected by state or federal law.#J-18808-Ljbffr